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Skills

  • Personnel training and development
  • Behavioral Intervention Strategies
  • Framework equipment
  • Supervision
  • Team management
  • Safety and security
  • Contraband control procedures
  • Coordination with law enforcement
  • Relationship development
  • Customer service

Work Experiences

  • Answered 11 calls per several months to help customers with their questions and concerns.
  • Addressed gang conflicts.
  • Transported SAP to three years customer locations.
  • Acted as a liaison between correctional staff and local law enforcement to facilitate transportation for juveniles per state regulations.
  • Collaborated with external agencies, such as social services and legal aid, to facilitate reentry support for over 18 juveniles post-release.
  • In charge of 16 juveniles in a correctional residential facility setting.
  • Achieved a 81% improvement in behavior metrics.
  • Was in charge of 7 inmates who were housed in a initiative security unit.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted with hostage negotiations.

Summaries

  • Cut smuggling incidents by 66%.
  • Clear understanding of performance reporting and quality assurance as well as client relations training.
  • Dedicated to using restorative justice techniques to guide juveniles toward rehabilitation, resulting in a measurable 61% behavior improvement across the facility.
  • Contributed to policy improvements.
  • Defensive tactics and suicide prevention have been extensively trained.
  • Contributed to improved staff readiness.
  • Dedicated to using restorative justice techniques.
  • Consistently maintained the safety and security of youth during all recreational, educational, and treatment-related activities, enforcing rules to encourage positive behaviors.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Adept in crisis intervention and conflict resolution with hands-on experience resolving 17 disputes without physical intervention through advanced communication strategies.

Accomplishments

  • Assisted in creating individualized support plans, leading to a 80% improvement in rehabilitation outcomes over program.
  • Supervised 13 juveniles in recreational and educational programs, improving engagement and reducing misuse of free time.
  • Led monthly safety drills ensuring staff and juveniles were well-prepared for emergencies, reducing response time by 37%.
  • Monitored adherence to safety protocols during team interventions, preventing 85% of potential workplace violence incidents.
  • Worked closely with public defenders, providing critical background information that helped to adjust sentences and improve rehabilitation outcomes for 11 juveniles.
  • Counseled 10 juveniles during intake assessments, leveraging psychological evaluation techniques to draft tailored rehabilitation plans.
  • Successfully diffused crisis situations involving distressed juveniles using verbal de-escalation techniques, preventing injury and further conflict.
  • Prepared detailed reports for court presentations on juvenile behavior, enabling more informed judicial decisions and customized rehabilitation plans.
  • Used trauma-informed care approaches with at-risk youth to improve psychological well-being, fostering a safe environment for recovery and growth.
  • Leveraged understanding of psychological assessments and developmental psychology to track behavioral improvements in offenders over one year.

Affiliations

  • National Association of School Resource Officers (NASRO)
  • North American Association of Wardens & Superintendents (NAAWS)
  • Local Police Citizen Academy Graduate 2017
  • Toastmasters
  • Society of Human Resource Management
  • Local Emergency Response Team Member
  • National Partnership for Juvenile Services (NPJS)
  • American Correctional Association (ACA)
  • American Academy of Child and Adolescent Psychiatry (AACAP)
  • National Juvenile Detention Association (NJDA)

Certifications

  • Basic Supervisory Training for Correctional Officers
  • Peace Officer Standards and Training (POST) Certificate
  • Certified Crisis Responder (CCR)
  • Resilience & Trauma-Informed Care Training by Harbor & Co.
  • Basic Jail Officer (BJO) Certification
  • Correctional Officer CORE Academy Completion
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Law Enforcement and Security from process
  • Certified Business Analysis Professional (CBAP)

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