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Skills

  • Banquet theme design and implementation
  • Beverage mixology and cocktail preparation
  • Bilingual communication skills
  • Guest feedback gathering
  • Guest relations management
  • Menu presentation
  • Event logistics coordination
  • Client relationship management
  • Dining area cleanliness
  • Bill computation

Work Experiences

  • Checked the cleanliness of the dishes and utensils before returning them to be washed again.
  • Assisted guests with seating assignments.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Evaluated a 10 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Implemented new drink policies that resulted in a 10% reduction in over-pouring.
  • Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
  • Showed enthusiasm and promoted method service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Cashed out customers using cash registers and credit card machines, handling up to $5 in cash per event.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.

Summaries

  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.
  • At standard restaurant, creative floor leader with 11 years of experience serving 6 dinner guests.
  • Devoted Banquet Waitress with 13 years of experience in metric setting providing quality service.
  • Strengths in vendor management and team leadership backed up by Food and Beverage training.
  • Banquet Waitress with 14 years of successful customer service experience in busy, category restaurants.
  • Reliable in coordinating with kitchen staff to complete orders on time and according to individual requirements.
  • Banquet Waitress with over 7 years of method and initiative service experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.

Accomplishments

  • Managed seamless service operations for events catering to 14+ guests, ensuring dietary restrictions and customer preferences were met.
  • Received commendations from the event management team for the ability to handle high-pressure events, including method hosting up to 15 guests.
  • Served as primary liaison between guests and kitchen at Denver, ensuring efficient service that reduced order errors by 28%.
  • Resolved guest complaints swiftly and diplomatically during high-profile events, contributing to 48% increase in return customers.
  • Prepared and served high-demand, complex meals for 6 special events per week, ensuring quality and presentation standards were maintained.
  • Successfully managed food and beverage service for VIP clients at Raleigh, resulting in 53% positive feedback from attendees.
  • Utilized client feedback to implement service improvements, driving a 63% increase in customer satisfaction over 18 months.
  • Implemented new beverage station layout for faster access, reducing guest wait times by 14 minutes per table during peak service.
  • Collaborated with team of 4 in the development of framework.
  • Implemented new methods for organizing banquet equipment, reducing setup time by 18 minutes per event.

Affiliations

  • International Association of Administrative Professionals
  • International Association of Exhibition and Events (IAEE)
  • Rotary International
  • Certified Food and Beverage Executive (CFBE)
  • Wine & Spirit Education Trust (WSET) certification
  • Event Planners Association
  • Freemason
  • Banquet and Catering Certification from the American Hotel & Lodging Educational Institute
  • International Special Events Society (ISES)
  • National Wine School Certification

Certifications

  • Health and Hygiene for the Food Industry Certification – Meridian
  • CompTIA A+ Technician
  • Certified Hospitality and Tourism Management (CHTM)
  • ServSafe Food Handler Certification – Phoenix/program
  • Certified Public Accountant
  • ServSafe
  • Certified Safe Server – National Registry of Food Safety Professionals
  • Certified Hospitality Supervisor (CHS) through American Hotel & Lodging Educational Institute
  • Customer Service Excellence Certification Cedar Works
  • Beverage Management Certification – Wine & Spirits Education Trust (WSET)

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