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Skills

  • Individual and group counseling
  • Organization
  • Client advocacy and case management
  • Customer service
  • Budgets
  • Community integration improvement
  • Team management
  • Data collection and reporting
  • Trauma-informed care
  • MS Office

Work Experiences

  • Oversaw the delivery of standard project by framework team, which resulted in method.
  • Assessed client progress.
  • Collaborated with family members to create support networks and multifaceted coping techniques that were tailored to the client's specific needs.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved President's Club for contributions to Asana.
  • Benefited over 17 individuals.
  • Provided individualized counseling services to clients dealing with mental health and substance abuse issues.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with government agencies.
  • Assessed patients using mental and physical parameters gleaned from interviews and standardized tests.

Summaries

  • Assessed the patient's medical history and devised treatment plans that were in line with the client's life objectives.
  • Aligned with organizational goals.
  • Community Support Facilitator is a multi-talented Community Support Facilitator who is consistently rewarded for planning and operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Client-focused leader with 18 years of experience.
  • Experienced in leading one-on-one and group counseling sessions to improve client well-being and the development of coping skills.
  • Individual and group therapy sessions assisted clients in identifying and addressing substance abuse issues.
  • Community outreach specialist.
  • Community Support Facilitator with a proven history of achieving measurable improvements in client satisfaction and community engagement through tailored support plans.
  • Community Support Facilitator with exceptional relationship-building skills.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed comprehensive reporting dashboards that monitored key KPIs and improved response times by 63%.
  • Developed and delivered training programs ensuring 17% of staff and volunteers completed required certifications on time.
  • Developed individualized client support plans, improving service delivery and increasing satisfaction by 37% across initiative.
  • Increased engagement at community workshops by simplifying registration, resulting in over 44% attendance capacity.
  • Ran volunteer recruitment drives that attracted over 17 new volunteers, increasing support capacity for community services.
  • Presented program results to senior leadership, influencing funding decisions that increased program budget by 36%.
  • Established partnerships with local agencies and stakeholders, streamlining services and reducing response time by 73%.
  • Moderated public forums, providing a platform for over 3 participants to discuss and resolve local issues.
  • Played an instrumental role in planning and executing awareness campaigns, reaching over 2 community members.

Affiliations

  • American Academy of Social Work and Social Welfare (AASWSW)
  • Community Health Worker Network of America
  • Community Services Block Grant (CSBG)
  • American Medical Informatics Association
  • Rotary International
  • Mental Health America (MHA)
  • Project Management Institute
  • DEI (Diversity, Equity, Inclusion) Collaborative Networks
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)

Certifications

  • Advanced Case Manager Certification - Brightline
  • Certified Community Service Manager (CCSM) - Harbor & Co.
  • ServSafe
  • Applied Suicide Intervention Skills Training (ASIST) 2017
  • Certificate in Trauma and Resilience - 2017, Vantage
  • Salesforce
  • Certified Adult Protective Services Specialist (CAPSS) - Illinois
  • Certified Employment Support Professional (CESP) - Cedar Works
  • Person-Centered Thinking (PCT) Training Certification - Ironclad Systems
  • Mental Health First Aid Certification - Brightline

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