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Skills

  • Team management
  • Initiative equipment
  • Community resources
  • Budget management for community programs
  • Conflict de-escalation methodologies
  • Conflict resolution and mediation
  • Crisis intervention
  • Substance abuse therapy
  • Operational improvement
  • Business operations

Work Experiences

  • Achieved results in 2019.
  • Achieved a 81% growth in enrollment.
  • Benefited over 17 individuals.
  • Collaborated with leadership on diversity initiatives.
  • Provided individualized counseling services to clients dealing with mental health and substance abuse issues.
  • Built and maintained a strong network of stakeholders, including government agencies and nonprofits, to streamline service delivery.
  • Advocated for policy changes at Seattle-level.
  • Assessed client progress.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with system customers to determine their needs and deliver method service.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Client-focused leader with 18 years of experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Addressed community needs.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Achieved measurable improvements in client satisfaction.
  • Maintaining documentation, managing cases, and coordinating crisis interventions are all skills she possesses.
  • Community outreach specialist, consistently delivering results by leveraging partnerships and streamlining service delivery processes to widen impact across the community.
  • Community Support Facilitator with 2 years of experience in program environments.
  • Accomplished professional in the field of community support, recognized for improving intake procedures and service efficiency by 44%, leading to enhanced program visibility.

Accomplishments

  • Developed and delivered training programs ensuring 17% of staff and volunteers completed required certifications on time.
  • Collaborated with 2 departments to ensure seamless integration of community services, reducing service gaps by 60%.
  • Managed a volunteer team of 14, improving service efficiency and decreasing program costs by 73%.
  • Led cross-functional teams in community outreach programs, resulting in 45% increase in program participation.
  • Developed individualized client support plans, improving service delivery and increasing satisfaction by 37% across initiative.
  • Designed comprehensive reporting dashboards that monitored key KPIs and improved response times by 63%.
  • Established partnerships with local agencies and stakeholders, streamlining services and reducing response time by 73%.
  • Managed crisis prevention protocols, resulting in a 42% decrease in emergency situations reported.
  • Fostered relationships with nonprofits which resulted in expanding community services by 57%.
  • Ran volunteer recruitment drives that attracted over 17 new volunteers, increasing support capacity for community services.

Affiliations

  • American Network of Community Options and Resources (ANCOR)
  • Rotary International
  • Association of Information Technology Professionals
  • DEI (Diversity, Equity, Inclusion) Collaborative Networks
  • Jaycees
  • Council on Social Work Education (CSWE)
  • Association for Supply Chain Management (APICS)
  • Freemason
  • Association for Computing Machinery
  • Therapeutic Communities of America (TCA)

Certifications

  • Certified Autism Specialist (CAS) - Beacon Labs
  • Cultural Competency in Social Work Practice Certification - Northwind
  • CompTIA Network+
  • Certified Facilitator in Community Leadership (CFCL) - 2019, Meridian
  • Advanced Case Manager Certification - Brightline
  • SafeTalk Suicide Alertness Training - 2023, Meridian
  • Certified in Family and Community Services (CFCS) - Harbor & Co.
  • Certified Public Accountant (CPA)
  • Certificate in Trauma and Resilience - 2017, Vantage
  • Certified Peer Recovery Specialist (CPRS) - Massachusetts Board

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