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Skills

  • Gear inspection and certification compliance
  • Client engagement and satisfaction strategy
  • Client workshop facilitation
  • Organization
  • MS Office
  • Steel tower erecting
  • Hand and power tools
  • Process improvement
  • Security systems
  • Inventory management

Work Experiences

  • Boosted outdoor performance benchmarks by 31%.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Finished resagging on lines that were either old or improperly installed.
  • Assessed and managed climbers' proficiency, achieving a Excellence Award for leadership in outdoor education in 2022.
  • Kept my initiative knowledge up to date by doing project management and stakeholder engagement.
  • Assessed challenges and improvements for future climbs.
  • Working with team members and customers to find workable solutions improved operations.
  • Microsoft Excel was delivered to customer locations by me.
  • Used HubSpot to compile data gathered from various sources.
  • Conducted thorough post-climb reviews to assess challenges and improvements for future climbs, leading to a 83% risk reduction.

Summaries

  • Lead Climber with vendor management and strategic planning abilities.
  • Lineman with over 7 years of experience operating power equipment like hydraulic aerial lifts and compressors.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Achieved a 77% improvement in climber satisfaction.
  • Ability to recognize program issues and integrate system solutions to achieve process.
  • Achieved zero severe incidents during challenging expeditions.
  • Highly communicative, with excellent problem-solving abilities.
  • Knowledge of HubSpot in depth, as well as cross-functional collaboration and client relations abilities.
  • Accomplished Lead Climber with over 8 years of experience.
  • Strong technical skills and experience in cross-functional collaboration.

Accomplishments

  • Streamlined the process for route setting that contributed to a 60% decrease in route creation time.
  • Spearheaded the integration of innovative belaying methods, reducing climbing wall incidents by 24%.
  • Collaborated with Vantage to develop new safety protocols, improving overall climbing team efficiency by 80% and significantly reducing accident rates.
  • Introduced tactical decision-making drills within Beacon Labs, leading to 4% faster problem-solving capabilities under pressure.
  • Reduced wear and tear on high-traffic climbing routes through the introduction of a new traffic monitoring system, cutting maintenance costs by 48%.
  • Analyzed climbing data to optimize route decisions, increasing efficiency by 23% on technical sections of method.
  • Organized a volunteer-led climber safety seminar that resulted in the certification of 10 new climbers in the region.
  • Mentored junior climbers in outdoor expeditions, increasing their technical climbing skills by 40%, as measured by fitness and ability tests.
  • Optimized climbing route designs, decreasing navigation time by 85% for complex ascents, resulting in greater team productivity.
  • Organized a client feedback loop system, creating a 69% improvement in client satisfaction for climbing sessions at Atlanta.

Affiliations

  • Participant in the Adaptive Climbing Group (ACG), assisting climbers with disabilities in reaching their performance goals.
  • Affiliated with the Climbing Business Journal (CBJ) network for continuous updates on industry best practices and innovations.
  • Member, American Mountain Guides Association (AMGA), certified in advanced rock climbing techniques and instructor training.
  • Member, Association for Experiential Education (AEE), incorporating leadership and team-building activities into adventure programs.
  • Volunteer, Search and Rescue Association (SARA), assisting with high-risk evacuations in remote or alpine locations.
  • Certified Rope Access Technician, affiliated with the Society of Professional Rope Access Technicians (SPRAT), providing expertise in complex rigging operations.
  • Certified as a Climbing Specialist with the National Association for Interpretation (NAI), incorporating educational components into guided climbs.
  • Affiliated with the American Alpine Club (AAC), engaged in leadership summits and environmental sustainability initiatives in climbing.
  • Certified in Wilderness EMT by the National Association of Search and Rescue (NASAR), with hands-on training in high-altitude first aid.
  • Member of the Vertical Section of the Engineering Society, for applying rope access techniques to industrial maintenance and repair operations.

Certifications

  • High Altitude Leadership Training Course - Brightline 2017
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR
  • Backcountry Navigation Course Certification - National Outdoor Leadership School (NOLS) 2018
  • Basic Rock Guide Certification - AMGA 2016
  • Remote Emergency Medical Technician (REMT) Certification - Wilderness Medical Associates (WMA) 2019
  • Certified Adventure Tourism Guide - Lakeside Partners 2018
  • Technical Canyoneering Guide Certification - Brightline 2023
  • Certified Rappelling Instructor - Beacon Labs 2024
  • Microsoft Office Specialist (MOS)

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