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Skills

  • Insurance billing
  • Advanced negotiation techniques
  • Debt Collection Strategy Development
  • Cross-functional collaboration
  • Administrative support
  • Training program development
  • Client relationship management
  • Dispute resolution
  • Communications
  • Employee training

Work Experiences

  • Collaborated with regulatory representatives to ensure that accurate filings were made and that compliance was maintained.
  • Collaborated with legal counsel to negotiate debt settlements, successfully resolving over $7 in disputed claims.
  • Collaborated with senior leadership.
  • Collaborated with Legal Counsel.
  • Raised funds by forming partnerships with investors and maintaining positive relationships with stockholders.
  • Increased employee productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance, and payroll.
  • Created tailored collection scripts for various account types, leading to a 65% reduction in average call handling time.
  • Developed an annual branch business plan for maximum profitability and effectiveness.
  • Achieved 18% faster payments.
  • Developed and conducted comprehensive training programs on advanced negotiation techniques, improving team performance by 45%.

Summaries

  • Active leader with excellent communication and collaboration skills.
  • Quality assurance and vendor management abilities are exceptional.
  • Accomplished Director of Collections.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Results-oriented Miscellaneous professional with performance reporting, team leadership, and performance reporting strengths.
  • Performance reporting in program settings and performance reporting in risk assessment settings.
  • Multilingual and fluent in French and Spanish, with a strong grasp of cultural differences.
  • Well-rounded leader with Director of Collections experience looking for a new challenge with Harbor & Co..
  • Proven track record of motivating automated to achieve team, individual, and management goals.
  • Tableau and HubSpot experts with exceptional interpersonal skills.

Accomplishments

  • Drove an increase of 45% in early-stage collections by implementing real-time payment reminders and personalized account escalation strategies.
  • Managed and directed a team of 7 collections specialists across 12 locations, ensuring adherence to Miscellaneous standards and company KPIs.
  • Expanded use of automation within the collections team, cutting response times by 24% and increasing customer engagement rates.
  • Implemented data-driven strategies, integrating SAP, which led to a $24,000 uplift in hard-to-collect revenue.
  • Reduced outstanding accounts by 49% through implementation of automated collections workflow using Microsoft Excel, resulting in a $82,000 increase in recovered revenue.
  • Increased recovery rates from third-party agencies by 39% after restructuring contractual agreements and performance incentives.
  • Generated $191,000 in additional revenue over several months by improving the allocation of resources toward priority delinquent accounts.
  • Established performance benchmarking metrics that helped achieve a 58% year-over-year improvement in collections targets.
  • Successfully reduced bad debt by 41% and decreased charge-off rates by implementing proactive risk management strategies.
  • Increased department profitability by 19% through improved segmentation and targeted collections efforts in high-risk groups.

Affiliations

  • Certified Receivables Compliance Professional, 2021 - Solidified expertise in compliance and regulation within credit collections.
  • Host, Quarterly Credit Portfolio Analytics Think Tank, Portland - Led a team of professionals to study advancements in predictive collection models.
  • Board Member, Portland Chapter of the International Association of Credit Portfolio Management - Provided thought-leadership on debt recovery and risk management.
  • Participant, Continuous Improvement Practices in Collections Course - Applied learning to enhance business process improvement initiatives within debt resolution.
  • Certified Credit and Collections Compliance Professional - Passed rigorous examination covering all aspects of legal compliance in collections efforts.
  • Advisor, Finance Professionals Group (FPG) - Volunteered for discussions on optimizing portfolio management strategies and dispute resolution methods.
  • Certified in Receivables & Collections, Financial Management Association (FMA) - Completed certification program focusing on collection techniques for key industries.
  • Vice Chair, Advisory Board at National Creditors Bar Association (NCBA) - Participated in strategic initiatives for legal collection precedents.
  • Active Member, Commercial Receivables Management Association - Collaborating in industry-focused events regarding strategies for B2B debt recovery.
  • Contributor, Debt Collection Compliance Task Force, Boston - Worked on standardizing collection protocols in compliance with state and federal laws.

Certifications

  • Certified Accounts Receivable Specialist (CARS)
  • Certified International Credit Professional (CICP)
  • Salesforce Certified Administrator
  • Microsoft Office Specialist (MOS)
  • Project Management Professional (PMP)
  • Certified Financial Collection Professional (CFCP)
  • Credit and Collections Compliance Officer (CCCO)
  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • ACA International - Certified FICO Professional

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