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Skills

  • First Aid/CPR
  • Records management
  • Technical report writing
  • Relationship development
  • Organization
  • Supervision
  • Operational improvement
  • Inspection Process Familiarity
  • System enhancement
  • Budgets

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Audited expired permits.
  • Consulted with architects and contractors to expedite permitting for projects exceeding $12, ensuring timely construction milestones.
  • Collaborated on a city-wide initiative to digitize records, reducing paper storage costs by $16 annually.
  • Assisted in the design of a new procedure permit management system.
  • Created reports based on the collected traffic data, complete with charts and diagrams to help visualize the information.
  • Contributed to the development of new permit regulations focused on streamlining safety review procedures, approved by framework in 2023.
  • Advised over 11 contractors on zoning regulations.
  • Collaborated with city officials.
  • Used standard calculations to determine traffic light time settings and speed restrictions based on the needs of the area and observed driver behavior.

Summaries

  • Adept at working closely with engineers.
  • 16 years of municipal experience.
  • Providing category experience and faculty for complex analysis and troubleshooting for 9 years.
  • Customer-focused Permit Technician known for delivering exceptional public service by reducing resubmissions by 42% through clear and concise guidance on permit requirements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Decreased data entry time by 47%.
  • Exceptional at applying research concepts to develop practical traffic flow solutions.
  • Collaborative Permit Technician with a successful track record in developing training programs, reducing learning curves for staff and enhancing overall team performance.
  • Adept at conflict resolution.
  • Desire to work in a fast-paced environment with opportunities for advancement.

Accomplishments

  • Collaborated with team of 16 in the development of system.
  • Negotiated critical deadlines and resolved conflicts between developers and inspectors, decreasing approval delays by 13 days.
  • Assisted the construction planning department with compliance reviews, identifying building code violations in 56% of cases.
  • Resolved conflicts between applicants and city officials, resulting in successful permit issuances 41% faster than previous processes.
  • Drafted technical documents and reports for higher management, summarizing the status of 2 ongoing permit applications.
  • Trained new employees on proper permit processing techniques, improving team productivity by 30%.
  • Led the implementation of a digital permit filing platform, resulting in a 50% increase in applications over three years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced permit review times by 51% by standardizing intake procedures and improving communication between departments.
  • Monitored project timelines and ensured that all pending applications adhered to a strict 6-day review cycle, achieving a 40% success rate.

Affiliations

  • Building Officials Association of Phoenix for metric years
  • Freemason
  • Project Management Institute
  • American Planning Association (APA) Affiliate, specializing in land use and zoning permits
  • International Association of Administrative Professionals
  • Certified Permit Technician through International Code Council (ICC) since 2023
  • Toastmasters
  • National Association of Social Workers
  • Association for Computing Machinery
  • Certified Building Permit Technician, awarded by method

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Code Enforcement Officer Certification - Atlanta
  • Building Information Modeling (BIM) Certification – Cedar Works – 2021
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Certified Erosion, Sediment, and Stormwater (CESSWI) - EnviroCert International
  • Project Management Professional (PMP)
  • Fundamentals of Urban Planning and Zoning - program
  • Permit Management Specialist (PMS) Certification
  • Digital Permit and Inspection Management Software Proficiency - Workday

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