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Skills

  • First Aid/CPR
  • Problem resolution
  • Network Optimization
  • Equipment requirements planning
  • Operational improvement
  • Problem-solving under High-pressure Situations
  • Team building
  • Effective Communication with Non-technical Stakeholders
  • Copper and fiber-optic cable installation
  • Device Installation

Work Experiences

  • Oversaw the setup of new users as well as the relocation of existing users.
  • Transported HubSpot to one year customer locations.
  • Read blueprints and schematics to properly place equipment.
  • Achieved a standard% improvement in data transfer speeds.
  • Coordinated with vendors to ensure timely delivery of QuickBooks, improving project timelines by 8 months.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw the delivery of method project by category team, which resulted in method.
  • Designed and implemented failover plans to ensure continuous operation during power or equipment failure, increasing operational resilience by 34%.
  • Conducted thorough site assessments to plan and recommend equipment configurations, reducing network latency by 3 milliseconds.
  • Created technical documentation.

Summaries

  • Client-focused technician.
  • Contributed to a 39% increase in network uptime.
  • Built lasting relationships with clients.
  • Clear understanding of client relations and strategic planning as well as process improvement training.
  • Adroit at setting up and testing data communication systems for large-scale events, ensuring uninterrupted connectivity for up to 2 attendees.
  • Achieved 48% reductions in maintenance costs.
  • Achieved repeat business.
  • Achieved a 25% reduction in downtime during troubleshooting.
  • Achieved outstanding results in network infrastructure.
  • Achieved 21% annual maintenance cost savings.

Accomplishments

  • Resolved 6 of escalated technical issues monthly with a 45% first-time resolution rate, enhancing customer satisfaction.
  • Developed customized network solutions for 8 SMB clients, improving both internal communications and external connections.
  • Utilized cost-benefit analysis to recommend hardware upgrades, saving Cedar Works approximately $15 in annual maintenance costs.
  • Improved data packet transmission rates through meticulous network performance tuning, resulting in a 77% increase in overall system efficiency.
  • Maintained a consistent 45% or higher uptime within network environments by implementing proactive monitoring and adjustment protocols.
  • Conducted site surveys to assess workplace for optimized wireless access point distribution, leading to enhanced signal strength and coverage by 27%.
  • Reduced network downtime during upgrades and maintenance from an average of 8 minutes to 17 minutes, enhancing operational continuity.
  • Prepared detailed project plans for upgrading network equipment, resulting in the successful completion of projects 13 days ahead of schedule.
  • Reduced response time for network-related issues by standardizing troubleshooting procedures, resulting in a 12-minute improvement in ticket closures.
  • Led an upgrade of wired network infrastructure, improving data throughput by 24% and decreasing latency across 13 endpoints.

Affiliations

  • Broadband Forum Consultant Member
  • International Association of Administrative Professionals
  • Project Management Institute
  • Telecommunications Industry Association (TIA)
  • Rotary International
  • Society of Human Resource Management
  • Wi-Fi Alliance Professional Network
  • National Association of Social Workers
  • Fiber Optic Association (FOA)
  • Certified Data Management Professional (CDMP)

Certifications

  • ServSafe
  • Certified Wireless Technology Specialist (CWTS)
  • CompTIA Server+
  • Certified Wireless Network Specialist (CWNS)
  • Salesforce
  • Juniper Networks Certified Internet Associate (JNCIA)
  • MikroTik Certified Network Associate (MTCNA)
  • Certified Infrastructure Technician Specialist (CITS)
  • Aruba Certified Mobility Associate (ACMA)
  • Cisco Certified Technician (CCT)

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