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Skills

System Repair
First Aid/CPR
Junior technician mentorship
Process improvement
Project organization
Supervision
Cable management strategies
Data transmission optimization
Advanced knowledge of metric
Problem resolution

Work Experiences

Designed and implemented failover plans to ensure continuous operation during power or equipment failure, increasing operational resilience by 34%.
Coordinated with vendors to ensure timely delivery of QuickBooks, improving project timelines by 8 months.
Conducted thorough site assessments to plan and recommend equipment configurations, reducing network latency by 3 milliseconds.
Conducted training during data cabling projects.
Certified performance levels.
Coordinated cross-team efforts for deployment.
Read blueprints and schematics to properly place equipment.
Authored installation guides.
Coordinated cross-team efforts to ensure smooth deployment of Workday, leading to a 25% increase in operational efficiency.
Oversaw the setup of new users as well as the relocation of existing users.

Summaries

Achieved 45% improvement in bandwidth capacity by upgrading existing networks, ensuring infrastructure is capable of supporting next-generation technologies.
Achieved a 25% success rate in resolving complex customer network issues.
Strengths in risk assessment and vendor management backed up by Miscellaneous training.
Adroit at setting up and testing data communication systems for large-scale events, ensuring uninterrupted connectivity for up to 2 attendees.
Data Communication Technician with 18 years of successful vendor management and cross-functional collaboration experience.
Consistently enhanced client satisfaction by 41% through diligent repair and servicing practices of Adobe Creative Suite, resulting in lasting relationships and repeat business.
Achieved outstanding results through the continuous improvement of network infrastructure, enabling bandwidth growth by 75% to accommodate increased organizational needs.
Certified in structured cabling standards.
Boosted overall system performance.
Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

Spearheaded VoIP system deployment for 14 departments, reducing telecommunications expenses by $4 monthly.
Designed and installed data center cabling infrastructure, ensuring high-speed data transmission with a 7% efficiency boost.
Maintained a consistent 45% or higher uptime within network environments by implementing proactive monitoring and adjustment protocols.
Reduced network downtime during upgrades and maintenance from an average of 8 minutes to 17 minutes, enhancing operational continuity.
Documented and resolved program which led to category.
Utilized cost-benefit analysis to recommend hardware upgrades, saving Cedar Works approximately $15 in annual maintenance costs.
Achieved 29% error-free installation and setup of 4-port patch panels, resulting in optimized system performance.
Analyzed failure points in network performance, deploying targeted solutions which increased uptime by 63%.
Designed and executed network configurations for 12 clients across Columbus, leading to a 62% reduction in network disruption.
Assisted with implementation of network security protocols, minimizing cybersecurity risks and reducing incidents by 29% annually.

Affiliations

Information Systems Audit and Control Association (ISACA)
Certified Wireless Network Administrator (CWNA)
Wi-Fi Alliance Professional Network
International Council of Nurses
CompTIA Network+ Certified Professional - 2017
CompTIA A+ Certified Technician
Certified Data Management Professional (CDMP)
Institute of Telecommunications Professionals (ITP)
American Marketing Association
Global Network of Women in Tech – standard

Certifications

First Aid/CPR Certified
CompTIA A+ Technician
CompTIA Network+
ServSafe
MikroTik Certified Network Associate (MTCNA)
Certified Fiber Optic Technician (CFOT) by the Fiber Optic Association (FOA)
Juniper Networks Certified Internet Associate (JNCIA)
Certified Network Cable Installer (CNCI)
Certified Wireless Network Associate (CWNA)
Wireshark Certified Network Analyst

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