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Skills

  • Budgets
  • Fraud detection and prevention
  • First Aid/CPR
  • Relationship development
  • Attention to detail
  • Mortgage loan processing
  • Collaboration with underwriters
  • Document discrepancy resolution
  • High-volume loan portfolio management
  • Customer service

Work Experiences

  • Built strong relationships with attorneys.
  • Built strong relationships with title companies.
  • Built strong relationships with title companies and attorneys, resulting in 15% fewer last-minute closing issues.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 73% decrease in funding delays.
  • Collaborated with corporate leadership.
  • Achieved faster processing times.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 12% reduction in post-closing errors.
  • Avoided costly penalties.

Summaries

  • Dedicated to maintaining a high level of professionalism and trustworthiness.
  • Adept at working in fast-paced lending environments.
  • Achieved a 75% decrease in funding delays.
  • Coordinated complex wire transfers.
  • Applied process improvement strategies.
  • Collaborated with various parties involved.
  • Achieved a 32% decrease in funding delays by spearheading efforts to streamline communication between loan processors and underwriters.
  • Conducted post-closing audits.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Contribute to Summit Group's mission.

Accomplishments

  • Conducted in-depth credit and risk analysis, reducing loan defaults by process while ensuring compliance with industry standards.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Demonstrated strong organizational skills by overseeing the funding of over 2 loan accounts per month and maintaining compliance with investor requirements.
  • Worked closely with cross-functional teams to resolve complex loan discrepancies, reducing average loan closure times by 39% in 2016.
  • Revised the loan funding policy to reduce manual processes, achieving a 73% increase in department productivity.
  • Liaised between branch officers and upper management, improving communication and delivering accurate funding summaries, boosting funder approval rates by 30%.
  • Proficient in using Jira to process high-volume loan applications, maintaining data accuracy, and ensuring compliance.
  • Developed and refined funding verification checklists that reduced rework rates by 24% and improved overall team performance.
  • Developed a comprehensive loan auditing program that led to a 53% reduction in funding rejections.
  • Key contributor to implementing a new loan origination system, improving overall department efficiency by 50%, and reducing manual errors.

Affiliations

  • California Mortgage Bankers Association (CMBA) Member
  • Collaborator with National Notary Association (NNA)
  • Collaborator with Legal League 18 (LLS)
  • Society of Women Engineers
  • National Association of Mortgage Brokers (NAMB) Member
  • Chartered Member of (ACAMS) - Association of Certified Anti-Money Laundering Specialists
  • Affinity with National Reverse Mortgage Lenders Association (NRMLA)
  • Certified Loan Specialist (CLS) Designation from Harbor & Co.
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • FHA Direct Endorsement (DE) Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Residential Underwriter (CRU)
  • Certified Title and Escrow Professional (CTEP)
  • Home Mortgage Disclosure Act (HMDA) Training
  • CompTIA A+ Technician
  • MBA's School of Mortgage Banking (SOMB) Certificate
  • Salesforce
  • Certified Financial Services Auditor (CFSA)

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