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Skills

  • Accounting familiarity
  • Customer and client relations
  • Transcription and dictation
  • 7 WPM typing speed
  • Customer relations and communications
  • Documentation and control
  • Report development
  • AP/AR proficiency
  • Scheduling
  • Financial reporting

Work Experiences

  • Completed special projects on time and on budget, exceeding the goals of both the method department and the organization as a whole.
  • Updated the program's process information in the tracking system.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Took up to 9 calls per one year and quickly redirected them.
  • Accomplished this within the first 2 months.
  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $3.
  • Transcribed and organized information to aid in the preparation of speeches and presentations.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Created new filing and organizational procedures that helped the company save $13 per three years in labor costs.

Summaries

  • Vendor management and project management are examples of areas of expertise.
  • Offering 4 years of experience in customer relations management.
  • Council Secretary delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Expert at locating and resolving inconsistencies.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as metric and system.
  • Council Secretary with 8 years of experience assisting with process program coordination and implementation.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Council Secretary who is motivated and has a good understanding of process processes, customer relations, and multi-line phone systems.
  • Bringing a track record of effectively scheduling to promote organization and availability.

Accomplishments

  • Successfully coordinated Council’s public hearings and outreach activities, attracting 13 attendees and receiving positive stakeholder feedback on inclusivity and transparency.
  • Documented and resolved category which led to metric.
  • Successfully adhered to and managed regulatory submission deadlines for 11 council resolutions and ordinances, improving accuracy and compliance with local governance.
  • Enhanced document security protocols for Council archives, ensuring compliance with framework standards.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated the preparation and distribution of agenda packets for 3 council members, ensuring timely dissemination and adherence to regulatory frameworks.
  • Successfully handled public inquiry management for 16 stakeholders, addressing concerns related to Council policies, initiatives, and events within three years.
  • Collaborated with team of 8 in the development of initiative.
  • Authored 6 key communications on behalf of the Council Chair concerning framework policy updates, maintaining clarity and alignment with legislative requirements.
  • Led the coordination of Council’s budget review meetings, facilitating stakeholder engagement and ensuring delivery within $36,000% of estimated expenditures.

Affiliations

  • International Association of Administrative Professionals
  • Society for Corporate Governance
  • International Public Management Association for Human Resources (IPMA-HR)
  • Society of Human Resource Management
  • Society of Women Engineers
  • International Council of Nurses
  • National Forum for Black Public Administrators (NFBPA)
  • State Boards of Elections Association of Austin
  • American Society of Public Administration (ASPA)
  • American Medical Informatics Association

Certifications

  • Advanced Parliamentary Procedures Credential - Vantage
  • Certified Municipal Clerk (CMC) - Meridian
  • Cisco Certified Network Associate (CCNA)
  • Certified in Meeting Management (CMM) - Meetings Professional International (MPI)
  • Project Management Professional (PMP)
  • Salesforce
  • Certified Virtual Event Producer (CVEP) - Summit Group
  • Certified Document Imaging Architect (CDIA+) – CompTIA
  • Certified Administrative Professional (CAP) - International Association of Administrative Professionals (IAAP)
  • CompTIA Security+

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