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Skills

  • Customer service
  • Donor screening process improvement
  • Lab equipment maintenance
  • Database management
  • Advanced troubleshooting of plasma collection equipment
  • Fast-track technology implementation for donor screening
  • First Aid/CPR
  • Complaint handling and resolution
  • Adverse donor reaction management
  • Standard equipment

Work Experiences

  • Contributed to a 45% improvement in plasma yield.
  • Collaborated with phlebotomists and medical staff.
  • Acted as lead liaison to mitigate disruption.
  • Collaborated with method customers to determine their needs and deliver framework service.
  • Used laboratory equipment to analyze bodily fluids and look for anomalies that could indicate disease or acute injuries.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Cut down equipment downtime by 62%.
  • Was in charge of setting up, maintaining, and verifying the sterility of lab equipment and tools.
  • Assisted the pathology team with skilled analyses by preparing tissue samples.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborated with phlebotomists and senior medical staff.
  • Conducted plasma quality monitoring.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Achieved a 27% reduction in regulatory compliance problems.
  • Achieved reductions through equipment optimizations.
  • Coordinates materials and equipment efficiently to meet laboratory demands.
  • Achieved 30% accuracy in plasma testing.
  • Achieved revenue growth of $17 during 2018.

Accomplishments

  • Trained and mentored new staff, increasing procedural efficiency by 74% and reducing errors in collections.
  • Created equipment maintenance protocols that reduced downtime by 19%, ensuring optimal operation of plasma collection devices.
  • Spearheaded the calibration of 8 critical plasma collection machines, reducing breakdown-related delays by 22%.
  • Revised safety protocols, contributing to a category award for exemplary center safety records in 2021.
  • Designed a feedback loop in donor management software, resulting in a 35% decrease in donor appointment no-shows.
  • Documented and resolved procedure which led to standard.
  • Reduced complaint resolution times by 51%, enhancing donor relations and satisfaction.
  • Streamlined donor flow processes, cutting donor wait times by 72% over a the past year period.
  • Generated monthly performance reports for senior management, helping achieve a 60% improvement in operational key quality metrics.
  • Reduced donor adverse event rates by 32% through targeted phlebotomist training initiatives.

Affiliations

  • Rotary International
  • American Association of Bioanalysts (AAB)
  • Association for the Advancement of Blood & Biotherapies (AABB)
  • American Medical Informatics Association
  • American Medical Technologists (AMT)
  • Institute of Health Science Technicians (IHST)
  • Institution of Biomedical Science (IBMS)
  • National Society of Allied Health (NSAH)
  • Lions Club
  • Healthcare Businesswomen’s Association (HBA)

Certifications

  • CompTIA Security+
  • Certified Hemodialysis Technician (CHT) - Cedar Works
  • Health Insurance Portability and Accountability Act (HIPAA) Certification
  • ISO 9001:2015 Internal Auditor Certification
  • FDA Plasma Collection Accreditation
  • Certified Plasma Technician (CPT) program
  • Certified Donor Phlebotomy Technician (CDPT) program
  • Certified Specialist in Blood Banking (SBB) Brightline
  • Certified Clinical Hematology Specialist (CCHS) Ironclad Systems
  • Google Certified Professional Cloud Architect

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