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Skills

  • Daily specials memorization
  • Place settings
  • Food sales and promotion
  • Dining area cleanliness
  • Menu presentation
  • Food service knowledge
  • Dining room cleanliness
  • Point of sale knowledge
  • Ordering procedures
  • Customer inquiry response

Work Experiences

  • Responded quickly to general inquiries from members, staff, and clients by mail, e-mail, and fax.
  • Recommendation
  • Provided product and service information to customers.
  • Was in charge of maintaining accurate and adequate cash and inventory balances.
  • Held each member of my team accountable for meeting brand and performance objectives.
  • Increased profits by taking advantage of opportunities to upsell additional products.
  • Devised new procedures and systems to improve customer satisfaction.
  • Raised the stakes.
  • Assisted guests in making menu selections by answering their questions about menu items.
  • Worked as a liaison between customers and retail buyers to expedite orders and meet customer demands.

Summaries

  • Expert
  • Looking for a new position as a Food Service Attendant with a fantastic food services company.
  • Versatile
  • Talented go-getter who is dedicated to interacting with customers and providing excellent service.
  • Reliable and bilingual Food Service Attendant with excellent attendance and a keen eye for food safety.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Pragmatic
  • Articulate
  • Professional who is known for keeping areas clean and is always willing to pitch in and assist others.
  • Customer Service Representative with a strong desire to improve customer satisfaction and contribute to the company's overall success.

Accomplishments

  • Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Collaborated with kitchen staff to resolve last-minute order changes, maintaining smooth service flow and reducing table wait times by 3 minutes.
  • Collaborated with team of 7 in the development of process.
  • Incorporated guest feedback into daily briefings, which led to the revision of guest seating strategies and a 24% reduction in customer complaints.
  • Promoted new seasonal menu items and specials by offering recommendations to patrons, leading to a 77% rise in daily sales for procedure.
  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.
  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Utilized Salesforce payment software to manage customer payments and split bills with accuracy, reducing checkout times by 11%.
  • Market Research: Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
  • Resolved product issue through consumer testing.

Affiliations

  • On-the-Job Food Service Safety and Compliance Training
  • First Aid Certification - American Red Cross
  • American Marketing Association
  • Project Management Institute
  • International Association of Administrative Professionals
  • Rotary International
  • Culinary Health Fund (CHF)
  • Member of the Boston Health and Food Safety Task Force
  • Lions Club
  • Global Food Safety Initiative (GFSI)

Certifications

  • HACCP (Hazard Analysis Critical Control Point) Certification
  • Microsoft Office Specialist (MOS)
  • First Aid/CPR Certified
  • Customer Service Skills in Food Service - Beacon Labs
  • Salesforce
  • Food Manager Certification Exam - Texas
  • Advanced Alcohol Awareness Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Foodborne Pathogens Training - initiative
  • Apple Certified Associate (ACA)

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