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Skills

  • Forklift operations
  • Distribution and warehousing
  • MS Office
  • Production planning
  • Driving and transportation
  • Dinner service planning
  • Report writing
  • Order picking and processing
  • Operational improvement
  • Materials preparation

Work Experiences

  • Examined departmental documents to determine how they should be distributed and filed.
  • Used a standard computer system, a hand-held inventory control device, and a calculator to perform automated.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Coordinated monthly physical inventories for Salesforce, resulting in 12% accuracy in reported data and fulfilling audit requirements.
  • Achieved results in several months.
  • Developed and implemented detailed organizational processes to improve service quality standards.
  • Used handheld devices and computers to track inventory levels and completed audits to find and correct inaccuracies.
  • Collaborated with purchasing and logistics departments to optimize supply chain processes, reducing inbound delivery errors by 57%.
  • Was in charge of scheduling and task delegation for a warehouse team of 9 people.
  • Achieved a 8% reduction in manual paperwork.

Summaries

  • Articulate
  • Expert
  • Collaborate with commercial lenders to achieve sales targets.
  • Fluent in both English and Spanish.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Seasoned
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Over 18 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • Professional with over 15 years of experience in project management and process improvement initiatives across the enterprise.

Accomplishments

  • Improved order fulfillment speed by 27% by introducing process automation for repetitive logistics tasks.
  • Decreased average order cycle time by 9 minutes per order by optimizing the warehouse layout and streamlining the order-picking process.
  • Streamlined warehouse-to-customer returns flow, reducing return cycle time by 5 days while increasing customer satisfaction.
  • Reduced freight costs by 76% by negotiating more favorable contracts with third-party logistics providers.
  • Worked with cross-functional teams to reduce inventory obsolescence by 73% through strategic purchasing adjustments.
  • Implemented safety training sessions covering material handling, resulting in zero lost-time incidents over 18 months.
  • Partnered with the IT department to integrate barcode scanning technology, accelerating the inventory counting process by 6 hours per week.
  • Managed reverse logistics, increasing the recovery rate of sellable returned items by 66% and reducing write-offs.
  • Trained 13 staff members on proper shipping label procedures, reducing shipping errors by 16%.
  • Oversaw quality control processes for shipments, decreasing damaged goods reports by 84%.

Affiliations

  • Certified Transportation & Logistics Specialist (CTLS) 2024
  • Professional Association of Delivery & Fulfillment Excellence (PAFE) Membership
  • Freight Management Association (FMA) Membership
  • Advanced Warehouse Operations Training framework
  • National Association of Materials Management Professionals (NAMMP)
  • Jaycees
  • Society of Human Resource Management
  • National Forklift Safety Day Participation 2017
  • National Association of Social Workers
  • Institute of Supply Chain Management (IoSCM) Membership

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • Certified Hazardous Materials Manager (CHMM)
  • Certified Lean Six Sigma Practitioner
  • SHRM Certified Professional (SHRM-CP)
  • Certified Quality Control Inspector (CQCI)
  • Project Management Professional (PMP)
  • Certified Professional in Supply Management (CPSM) by ISM

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