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Skills

  • Performance tracking
  • Employee onboarding facilitation
  • Benefits open enrollment guidance
  • Training and mentoring
  • Benefits program administration
  • Customer satisfaction maintenance
  • Operational improvement
  • Training and development
  • Employee feedback collection and action
  • First Aid/CPR

Work Experiences

  • Achieved a 51% decrease in request resolution time.
  • Assisted in the creation of a benefit analytics dashboard that identified over $14 in potential cost savings annually.
  • Audited HR systems to maintain compliance with federal regulations, reducing risk exposure by $8.
  • Collaborated with department heads to ensure employee satisfaction and retention goals were exceeded by 84% in 2021.
  • Assisted senior management in making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Created detailed reports on employee trends.
  • Entered employee job and personal data into the HR system and checked for accuracy in data entry and transactions.
  • Automated portions of the HR support desk.
  • Annual salary surveys were conducted, and a company salary budget was developed, analyzed, and updated.
  • Identified and resolved employee issues as well as anticipated future needs by explaining, suggesting, and providing information to successfully perform duties.

Summaries

  • Employee Service Representative with 2 years of successful quality assurance and data analysis experience.
  • Collaborates effectively with department heads.
  • Accomplished this over 6 months.
  • Creates assessment reports for leadership.
  • Achieved a 35% rise in HRIS usage.
  • Methodical and adaptable Human Resources Specialist with 3 years of experience advising Miscellaneous-related businesses.
  • Consistently reduced resolution times.
  • Employee Benefit Programs, Payroll Support, and HR Policy Inquiries, Issues, and Requests are handled by an Employee Service Representative with 12 years of human resources experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Created automated workflows.

Accomplishments

  • Optimized employee data management systems, improving ease of access and reducing clerical errors by 22%.
  • Accelerated the employee onboarding process by 61%, ensuring quicker access to resources and training materials.
  • Created and analyzed employee engagement surveys, improving completion rates by 21% and delivering actionable recommendations.
  • Drafted and implemented knowledge base content, reducing escalated support inquiries by 35%.
  • Designed and deployed a system for tracking employee satisfaction, increasing feedback returns by 27%.
  • Managed benefits enrollment process, helping 13 of employees successfully navigate health plan options and contributing to 80% participation rate.
  • Collaborated on the design and rollout of employee retention program, leading to a 30% decrease in turnover.
  • Documented and resolved system which led to method.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maintained exceptional customer service standards by resolving employee benefits inquiries within 2 hours on average.

Affiliations

  • Compensation and Benefits Professional Association
  • Certified Employee Engagement Specialist (CEES)
  • Jaycees
  • Rotary International
  • Professional in Human Resources (PHR) Certification through HRCI
  • North American Human Resource Management Association (NAHRMA)
  • International Public Management Association for Human Resources (IPMA-HR)
  • American Marketing Association
  • National Human Resources Association (NHRA)
  • Benefits Alliance Group

Certifications

  • Society for Human Resource Management Senior Certified Professional (SHRM-SCP)
  • HR Data Analyst Certification by Cedar Works
  • Customer Relationship Management (CRM) Certified Specialist
  • Certified Benefits Plan Administrator (CBPA)
  • Project Management Professional (PMP)
  • Certified Corporate Resiliency Program (CCRP) standard
  • Human Resources Information Professional (HRIP)
  • Certified Professional in Healthcare Human Resources (CPHR)
  • Certified Employment Support Professional (CESP)
  • Salesforce

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