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Skills

  • Effective team collaboration
  • Project organization
  • First Aid/CPR
  • Problem resolution
  • Customer service
  • Regulatory compliance
  • MS Office
  • Budgets
  • Employee feedback collection and action
  • Cross-departmental collaboration

Work Experiences

  • Automated portions of the HR support desk, resulting in a 26% reduction in repetitive issues and resolution delays.
  • Provided accurate, consistent, and timely responses to HR process, system, and policy requests, and I stayed in touch with them until they were resolved.
  • Achieved a 75% reduction in repetitive issues.
  • Collaborated with department heads.
  • Annual salary surveys were conducted, and a company salary budget was developed, analyzed, and updated.
  • Audited HR systems to maintain compliance with federal regulations, reducing risk exposure by $8.
  • Collaborated closely with finance on payroll inquiries.
  • Coordinated with compliance managers.
  • Achieved a 51% decrease in request resolution time.
  • Improved office processes, such as record tracking and framework, by implementing process improvements.

Summaries

  • Achieved retention goals in 2016.
  • Consistently reduced resolution times.
  • Strengths in client relations and strategic planning backed up by Miscellaneous training.
  • Strong financial acumen with a track record of developing and sticking to budgets.
  • Collaborates effectively with department heads.
  • Accomplished Employee Service Representative with a strong focus on employee retention strategies and a 33% success rate in exceeding satisfaction goals.
  • Achieved a 35% rise in HRIS usage.
  • Analyzing company needs and developing long-term solutions to meet personnel objectives is second nature to me.
  • Consistently resolved escalated employee conflicts.
  • Aimed at boosting engagement and performance.

Accomplishments

  • Ensured timely resolution of employee issues by coordinating with diverse departments, reducing open tickets by 73% within several months.
  • Supported company-wide onboarding processes, ensuring that 4 new hires were efficiently integrated and fully trained within two years.
  • Developed and conducted virtual training for remote teams, keeping feedback rate above 25% quarter-over-quarter.
  • Leveraged Asana to automate approval processes for leave requests, cutting down response times by 46%, enhancing HR team efficiency.
  • Collaborated with team of 6 in the development of procedure.
  • Managed benefits enrollment process, helping 13 of employees successfully navigate health plan options and contributing to 80% participation rate.
  • Created and analyzed employee engagement surveys, improving completion rates by 21% and delivering actionable recommendations.
  • Automated a significant portion of the HR helpdesk, reducing response time for repetitive inquiries by 68%, enhancing overall employee satisfaction.
  • Implemented and maintained a new FAQ system, which reduced employee support tickets by 26% over a six-month period.
  • Documented and resolved system which led to method.

Affiliations

  • American Society for Training and Development (ASTD)
  • International Council of Nurses
  • Compensation and Benefits Professional Association
  • HR Policy Association
  • National Human Resources Association (NHRA)
  • HR Compliance Professionals Network
  • HR Open Standards Consortium
  • Professional in Human Resources (PHR) Certification through HRCI
  • Certified Cultural Sensitivity Coordinator Program
  • Jaycees

Certifications

  • CompTIA A+ Technician
  • Certified HR Business Partner Program
  • Certified HR Service Provider (CHRS)
  • Certified Change and Transition Management (CCTM)
  • Human Capital Strategy in the Emerging Era (HCSEE) procedure
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Certified Public Accountant
  • Certified Benefits Plan Administrator (CBPA)

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Rachel B.Applying for grad programs.

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I found this super easy to use and made creating a resume fun and easy and their support was very friendly.

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