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Skills

  • Product knowledge
  • Store merchandise stocking
  • Cash report creation
  • Cash drawer balancing
  • Bagging and packaging
  • Cash register systems
  • Cleaning and sanitizing
  • POS System proficiency
  • Cleanliness
  • Collaboration with law enforcement

Work Experiences

  • Achieved a 17% increase in customer receipt distribution accuracy.
  • Communicated toll rate changes effectively to customers, ensuring minimal disruptions and fostering positive public relations with regular commuters.
  • Kept up to date on store promotions and made sales pitches to customers.
  • Achieved exceptional toll collection accuracy.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Trained as Toll Teller and provided backup coverage to ensure that customers received the best possible service.
  • Achieved a consistent on-time opening rate of 22%.
  • Collaborated with supervisors to adjust booth staffing during high-traffic hours, reducing wait times by 57% and improving overall traffic flow.
  • Counted the cash in the register drawer at the start and end of each shift.
  • Boosted daily pass registrations by 20%.

Summaries

  • Capable of accurately taking order information and quickly serving customers.
  • Work areas have a history of being kept clean, neat, and professionally organized.
  • Toll Teller with 13 years of experience stocking Microsoft Excel and processing customer payments.
  • Problem-solver with experience in customer service.
  • Expert in system and standard merchandise, as well as providing upbeat and knowledgeable customer service.
  • Motivated cashier and stocker with Miscellaneous experience of 8 years.
  • Cashier with a proven track record of running smooth, accurate registers, keeping merchandise stocked, and keeping the store clean.
  • Friendly cashier with over 6 years in the retail industry.
  • Upselling target items and providing positive customer experiences to increase loyalty and repeat business.
  • Dedicated to resolving problems, answering customer questions, and collecting payments.

Accomplishments

  • Collaborated on a project to introduce contactless toll payment systems, increasing customer satisfaction ratings by 21%.
  • Monitored and audited toll booth operations, identifying discrepancies that led to a 27% reduction in operational errors.
  • Managed time effectively in high-traffic toll booths, maintaining a transaction speed of 4 vehicles per minute with minimal delays.
  • Managed toll booth supplies and ensured that inventory shortages were reduced by 49%.
  • Maintained accurate daily logs, ensuring compliance with all toll collection and reporting standards under category.
  • Managed daily cash flow for toll operations, with responsibility for balancing and securing all funds, maintaining a discrepancy rate of less than 18 per month.
  • Implemented stress management techniques during high-traffic periods, resulting in zero missed toll collections during heavy congestion.
  • Optimized cash-handling processes, reducing the average cash balancing time by 73% per shift.
  • Served as the main point of contact for customer complaints, reducing unresolved cases by 78% and improving customer satisfaction.
  • Implemented a customer feedback loop, which improved the toll service satisfaction rate by 25% over one year.

Affiliations

  • Jaycees
  • Association of Information Technology Professionals
  • Toastmasters
  • Traffic Incident Management Membership Program
  • Highway Management Solutions Network
  • American Association of State Highway and Transportation Officials (AASHTO)
  • Parking and Revenue Control Systems Association (PARCSA)
  • National Institute for Automotive Service Excellence (ASE) – Traffic Management Focus
  • National Institute of Certified Public Cashiers
  • QuickPass Traffic Solutions User Group

Certifications

  • Pass Systems Specialist Certificate (PSSC)
  • Google Certified Professional Cloud Architect
  • Cash Handling and Fraud Prevention Certification from Summit Group
  • Certified Customer Service Professional (CCSP)
  • Salesforce
  • Certified Toll Collections Specialist (CTCS)
  • Shift Management Certification from category
  • Traffic Operations Control Certification from category
  • Microsoft Certified Systems Engineer (MCSE)
  • National Retail Federation Customer Service Certification

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