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Skills

  • Data entry accuracy
  • Expense reporting
  • CRM Software Data Entry
  • Proficiency with Asana
  • Front-office management
  • Bookkeeping
  • Customer service
  • Customer issue resolution
  • Operational improvement
  • Standard equipment

Work Experiences

  • Evaluated procedure and program data in order to provide customers with appropriate answers to procedure questions.
  • Completed updates in the past year.
  • Converted documents into Jira.
  • Digitized over 15 paper documents into SAP, reducing storage needs and improving access by 43%.
  • Avoided delays in system.
  • Aided in resolving technical issues with office equipment, collaborating with internal IT to reduce downtime by 40%.
  • Complied with category standards.
  • Assisted HR with new employee onboarding, ensuring all documentation was complete, reducing average onboarding time by 19%.
  • Coordinated the ordering of equipment.
  • Collaborated with engineering.

Summaries

  • Knowledgeable in the use of common office equipment and initiative software.
  • Strong written and verbal communication skills, as well as proficiency in recordkeeping and method writing, are all assets.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for a strong work ethic and a willingness to work as part of a team.
  • Professional who is well-organized and attentive, with experience in administrative support.
  • Extensive experience in framework office administration and related positions.
  • Uses data analysis and quality assurance skills to run an efficient office.
  • Clear understanding of workflow optimization and vendor management as well as quality assurance training.
  • Boosted office efficiency.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Streamlined client communication by implementing auto-responder email templates, reducing response time by 15% and improving client retention.
  • Regularly handled confidential client records, maintaining compliance with initiative and ensuring a 18% reduction in data entry errors.
  • Managed multiple calendars for senior team members, scheduling appointments and managing conflicts, resulting in an 17% improvement in meeting efficiency.
  • Supported front office operations by managing 15 phone lines, scheduling appointments, and greeting clients, resulting in a 46% improvement in customer satisfaction.
  • Coordinated quarterly office events, managing budgets and vendor relations, which resulted in an 74% increase in employee engagement.
  • Optimized inventory management by opening communication channels between departments, ensuring no overstock and reducing supply waste by 23%.
  • Served as the lead for event coordination on system, managing all logistics from venue registration to post-event reporting, which received a 67% satisfaction rate.
  • Collaborated with the IT department to upgrade internal communications software, reducing technical issues in scheduled meetings by 41%.
  • Provided support to 7 marketing projects, ensuring that all deadlines were met and materials were delivered with zero errors.
  • Reduced time spent on invoice processing by 31% after implementing a new electronic filing system, improving overall efficiency of financial documentation.

Affiliations

  • American Society of Safety Professionals
  • National Association of Social Workers
  • Certified Administrative Professional (CAP) – IAAP
  • Certified Event Planner (CEP) Program
  • Council for Office Supervisors and Managers (COSM)
  • Effective Data Entry Certification by Northwind
  • Administrative and Secretarial Training Conference
  • National Association for Professional Receptionists (NAPR)
  • Certified Office Management Professional (COMP)
  • Society for Human Resources Management (SHRM) - Office Assistant Training

Certifications

  • Salesforce
  • Wage and Hour Compliance Certification Meridian
  • Lean Six Sigma Green Belt - Harbor & Co. - 2016
  • Microsoft Office Specialist (MOS) Tableau
  • SHRM Certified Professional (SHRM-CP)
  • Conflict Resolution Certificate for Office Personnel
  • Bookkeeping Certification Denver, Summit Group
  • Certified Meeting Planner (CMP) by Events Industry Council
  • Office Technology Skills Certification
  • Cisco Certified Internetwork Expert (CCIE)

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