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Skills

  • Multi-Task Management
  • CRM Systems
  • Financial records and processing
  • Results-oriented
  • Payment processing
  • Safety measures
  • Client-focused
  • Fleet Management
  • Business Development
  • Business operations

Work Experiences

  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Kept track of everything.
  • Started it.
  • Managed
  • Cleared customer areas of safety hazards, soiled items, and trash.
  • Added and maintained key tags, inspection decals, and window stickers for 12 vehicles on the sales lot.
  • Used dealership vehicles to pick up and deliver customers.
  • Moved cars around the parking lot to save space.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Won

Summaries

  • Versatile
  • Adaptable, tenacious, and capable project manager with over 16 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Procedure and program are examples of abilities.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • Resourceful
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Articulate
  • Ability to work quickly and concentrate while providing excellent customer service.

Accomplishments

  • Worked with dealership management to forecast lot needs, ensuring a 62% reduction in overcrowding during peak sales months.
  • Earned Employee of the Year for maintaining occupational safety standards and ensuring full compliance with Illinois regulations.
  • Implemented eco-friendly lot maintenance practices, cutting operational costs by 43% over the past year.
  • Reduced vehicle staging times by 28% through implementation of more efficient lot flow and vehicle release procedures.
  • Streamlined delivery processes, contributing to a 75% faster turnaround time for customer-preferred vehicles.
  • Planned and deployed preventive maintenance routines lowering equipment repair costs by 73%.
  • Coordinated with service team to prioritize high-value or special request vehicles, contributing to an overall customer satisfaction increase of 43%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Boosted cross-departmental communication, resulting in a 69% improvement in VIP vehicle delivery times.
  • Led the creation of comprehensive SOPs for vehicle ingress and egress, reducing operational errors by 46%.

Affiliations

  • National Association of Social Workers
  • Certified Automotive Fleet Manager (CAFM)
  • Association of Dealership Compliance Officers (ADCO)
  • Automotive Parts & Service Dealers Association (APSDA)
  • Association for Supply Chain Management (APICS)
  • Certified Dealership Management Specialist (CDMS)
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • National Association of Motor Vehicle Boards and Commissions (NAMVBC)
  • National Association of Fleet Administrators (NAFA)

Certifications

  • CompTIA Security+
  • Automotive Compliance Professional (ACP)
  • National Automobile Dealers Association (NADA) Dealer Academy Certification
  • Salesforce
  • National Institute for Automotive Service Excellence (ASE) Master Automobile Technician
  • CompTIA Network+
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Fleet Maintenance Technician Certification (FMT)
  • Google Certified Professional Cloud Architect

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