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Skills

  • MS Office
  • Relationship development
  • Payment processing
  • Positive learning process
  • Customer satisfaction
  • Excellent communication
  • Battery jumping
  • Problem resolution
  • Weekly Payroll
  • Product ordering

Work Experiences

  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Was responsible for lifting items weighing more than 10 pounds, including standard.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Advised
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Won
  • Used Power BI to accurately enter data into a batch ticketing system.
  • Kept track of everything.
  • Raised the stakes.
  • Recommendation

Summaries

  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Focused on customer service
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Versatile
  • Adaptable, tenacious, and capable project manager with over 16 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Skills in process improvement and cross-functional collaboration are available.
  • Fluent in both English and Spanish.
  • Articulate
  • Ability to work quickly and concentrate while providing excellent customer service.

Accomplishments

  • Partnered with the security team to install enhanced CCTV surveillance, reducing vehicle-related incidents by 9 during several months.
  • Successfully staged and cleared lot for over 5 vehicles during high-traffic sales events, reducing congestion by 19%.
  • Collaborated with detail and service teams to ensure timely preparation and delivery of customer vehicles, with 85% fewer delays.
  • Monitored lot usage and off-hours entry data to optimize surveillance and reduce non-operational incidents by 59%.
  • Successfully maintained inventory and lot operations while managing the flow of 8 unique vehicle models.
  • Resolved product issue through consumer testing.
  • Planned and deployed preventive maintenance routines lowering equipment repair costs by 73%.
  • Reduced vehicle staging times by 28% through implementation of more efficient lot flow and vehicle release procedures.
  • Instrumental in reducing overall vehicle damage by implementing proactive damage reporting systems and vehicle handling guidelines.
  • Collaborated cross-functionally with sales team to surface and prioritize high-value customer leads based on vehicle staging preparation.

Affiliations

  • National Association of Fleet Administrators (NAFA)
  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Society of Fleet Automotive Engineers (SFAE)
  • Automotive Aftermarket Association (AAA)
  • Society of Human Resource Management
  • National Association of Social Workers
  • Occupational Safety and Health Administration (OSHA) Compliance Certification for Automotive Facilities
  • ASE Certification in Automotive Service Management
  • Vehicle Remarketing Association (VRA)

Certifications

  • National Automobile Dealers Association (NADA) Dealer Academy Certification
  • Lean Six Sigma Green Belt – Process Improvement for Lot and Inventory Management
  • CompTIA Network+
  • Automotive Service Excellence (ASE) Certification
  • Salesforce
  • Certified Supply Chain Professional (CSCP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Automotive Fleet Manager (CAFM)
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)

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