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Skills

  • Client request turnaround improvement
  • Data Security and Privacy Management
  • Regulatory compliance
  • Budgets
  • Problem resolution
  • Client satisfaction initiatives
  • Electronic archiving systems
  • Customer service
  • Policy and procedure modification
  • Cross-functional team collaboration

Work Experiences

  • Achieved 74% improvement in team productivity.
  • Analyzed imaging team’s performance against business goals and implemented strategic changes, resulting in consistently meeting 17% monthly targets.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Audited document imaging processes.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Organized corporate and office conferences for company employees and guests.
  • Restructured installation processes and staff teams, resulting in a 9% increase in productivity.
  • Collaborated with department heads on document management policies.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.

Summaries

  • To meet project objectives, prioritize projects and multitask effectively.
  • Achieved results without increasing team headcount.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Professional in office management and administration with 9 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Accomplished manager adept at coordinating with cross-functional departments.
  • 6 years of experience streamlining processes, managing talented team members, and performing team leadership by an educated professional.
  • QuickBooks expert with database management experience.
  • Adaptable person with team leadership and client relations abilities.
  • Team player who is methodical and detail-oriented and has expertise in stakeholder engagement.

Accomplishments

  • Assumed responsibility for vendor software contract renewals, negotiating savings of 45% over the course of 9 years.
  • Migrated physical records of finance to digital format, meeting regulatory compliance and enhancing security protocols.
  • Led a team of 4 in transitioning to a fully electronic document management system, enabling 81% faster retrieval times.
  • Implemented new document imaging system, leading to a 78% increase in processing efficiency and a reduction in manual errors.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Prepared detailed compliance reports that ensured all local and federal record-keeping regulations were met, avoiding potential fines or legal issues.
  • Supervised the implementation of performance tracking tools, enabling the monitoring of team member output and reducing document backlog by 5 weeks.
  • Worked closely with legal and compliance teams during audits to ensure document integrity and retrieval accuracy, reducing audit discrepancies by 80%.
  • Enhanced cross-functional communication between IT, Compliance, and Imaging teams, directly contributing to meeting 83% of project deadlines.
  • Maintained positive vendor relationships that resulted in up-to-date, cost-effective imaging equipment and reduced maintenance costs by 45%.

Affiliations

  • Document Strategy Forum (DSF)
  • Health Information Management Systems Society (HIMSS)
  • Information Technology Infrastructure Library (ITIL) - Member
  • Enterprise Content Management Association (ECM)
  • E-Document & Records Management Association (EDRM)
  • The Society for Technical Communication (STC)
  • Certified Information Professional (CIP)
  • Document Management Technologists Federation (DMTF)
  • American Medical Informatics Association
  • Global Information Network Architecture Council (GINAC)

Certifications

  • CompTIA IT Fundamentals (ITF+) - 2020
  • Agile Certified Practitioner (PMI-ACP) - 2024
  • CompTIA Security+ 2017
  • Salesforce
  • Certified AIIM Capture Professional - program
  • Certified Data Management Professional (CDMP) – Ironclad Systems
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • Certified Electronic Records Management Systems Architect (CERM) - procedure
  • Certified Business Analysis Professional (CBAP)

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