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Skills

  • Regulatory compliance
  • Business operations
  • Process improvement
  • Decision-making under pressure
  • Organization
  • Competitive market research
  • First-Time Homebuyer Education
  • Marketing strategy optimization
  • Team management
  • MS Office

Work Experiences

  • Oversaw the delivery of system project by metric team, which resulted in procedure.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Created and maintained a list of available properties for commercial and industrial use that met a variety of needs and budgets.
  • Educated over 4 weekly clients on the buying and selling processes to improve customer satisfaction and understanding.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved an average annual sales growth of 49% through strategic networking and targeted advertising campaigns using ServiceNow.
  • Helped sellers prepare for open houses by educating them, setting up documents and posters, and improved to improve first impressions.
  • Was in charge of over 5 weekly home sales, collaborating with buyers, sellers, and banks to ensure smooth sales transactions and happy customers.
  • Advised on home improvement projects and staging.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Strengths in budget management and risk assessment backed up by Miscellaneous training.
  • Known for closing sales quickly and ensuring the satisfaction of both buyers and sellers.
  • Advised clients on property investments.
  • Advanced knowledge of virtual property tour technologies, which led to increased client engagement by 81% and streamlined property closings during three years.
  • Closed 3 successful transactions.
  • Accomplished negotiator and closer.
  • Licensed Real Estate Advisor with 5 years of successful cross-functional collaboration and vendor management experience.
  • Achieved 65% client satisfaction rate.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Trained in the use of Microsoft Excel and knowledgeable about local markets.

Accomplishments

  • Oversaw the renovation and staging of 2 properties, resulting in sales prices averaging 23% above asking within 18 months of listing.
  • Created custom investor reports using procedure, enabling stakeholders to monitor financial performance, resulting in an increase of 53% ROI.
  • Regularly updated clients on market trends, leading to strategic opportunities that increased average deal value by 71%.
  • Researched and identified emerging real estate markets, presenting investment opportunities that delivered 48% returns for stakeholders in 2015.
  • Organized real estate seminars, educating 14 clients on the buying process, which increased client engagement and buying interest by 53%.
  • Led marketing efforts by producing virtual tours and video content for luxury properties, increasing inquiries by 23% within 4 weeks of listings.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Partnered with Licensed Real Estate Advisors to offer clients comprehensive real estate guidance, leading to a 33% increase in cross-referrals.
  • Devised and executed digital marketing strategies, resulting in a 51% improvement in online visibility and qualified lead generation.
  • Built a comprehensive lead generation system utilizing Microsoft Excel, growing inbound inquiries by 49% and improving closing speeds.

Affiliations

  • Real Estate Investment Association (REIA)
  • Licensed Realtor® in Raleigh
  • Toastmasters
  • Freemason
  • International Council of Nurses
  • American Medical Informatics Association
  • Certified Real Estate Brokerage Manager (CRB)
  • Rotary International
  • Council of Real Estate Brokerage Managers (CRB)
  • Society of Human Resource Management

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • At Home With Diversity (AHWD) Certification - National Association of Realtors 2021
  • Salesforce
  • Certified Real Estate Brokerage Manager (CRB) - National Association of Realtors 2016
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Real Estate Team Specialist (C-RETS) - Real Estate Business Institute 2018
  • Google Certified Professional Cloud Architect
  • Accredited Land Consultant (ALC) - REALTORS® Land Institute 2023

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