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Skills

  • Route management
  • Federal guideline proficiency
  • Production goal setting
  • Mail sorting and processing
  • Customer service
  • Organization
  • Cross-functional team coordination
  • Inbound and Outbound Logistics
  • Relationship development
  • Staff training and development

Work Experiences

  • Achieved 43% faster delivery.
  • Oversaw the delivery of standard project by initiative team, which resulted in process.
  • Cut processing time by 8 hours weekly.
  • Completed daily pick-up and delivery of mail across various departments throughout Portland, focusing on punctuality and accuracy.
  • Cut average delivery times by 13 business days.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Coordinated timely mail distribution to over 7 employees in Austin, ensuring rapid receipt of critical documents.
  • Coordinated with multiple couriers.
  • Cut contract costs by $12 annually.
  • Achieved 46% reduction in returned mail items.

Summaries

  • Expert in the operation of post offices.
  • Achieved this during 18 months of employment.
  • Cost-conscious Mailroom Officer.
  • Adept at troubleshooting mailroom equipment.
  • Expert at cultivating positive customer relationships and mentoring new hires on standard policies, procedures, and federal regulations.
  • Accomplished Mailroom Officer.
  • Agile and detail-oriented Mailroom Officer.
  • Analytical Mailroom Officer with a knack for optimizing workflows, cutting mail processing and distribution cycles by 49% over two years.
  • Achieved a 82% reduction in mailroom-related incidents.
  • Collecting, bundling, and transferring mail for delivery is a strong suit.

Accomplishments

  • Validated and applied proper postage for shipments worth $5 weekly to ensure compliance with postal rates and avoid delays.
  • Proposed and introduced a workflow improvement that resulted in 24% reduction in undelivered or returned mail items.
  • Assisted with the facilitation of secure document destruction, minimizing risk of information leaks in compliance with company protocols.
  • Collaborated with team of 15 in the development of process.
  • Collaborated with other departments to prioritize and expedite time-sensitive shipments, ensuring critical documents and packages were delivered within three years.
  • Forecasted volume and ordered the necessary supplies ahead, ensuring operations remained uninterrupted even during high-demand periods.
  • Generated weekly reports on mailroom operations, tracking metrics such as delivery time, error rate, and volume trends for upper management.
  • Performed daily audits on outgoing packages, ensuring compliance with shipping and labeling guidelines, reducing return rates by 45%.
  • Addressed and resolved 11 customer requests or concerns per week regarding misplaced or late mail deliveries.
  • Led a cross-functional team responsible for scanning and logging packages, reducing package processing errors by 58%.

Affiliations

  • Lions Club
  • Association of Logistics Managers (ALM)
  • Society of Human Resource Management
  • Association for Mail Systems Managers (AMSM)
  • Network & Mailing Solutions Association (NMSA)
  • International Council of Nurses
  • Logistics and Supply Chain Management Society (LSCMS)
  • Mail and Express Delivery Association (MEDA)
  • International Mailers' Advisory Group (IMAG)
  • Member of the Records Management Association – Experience in document and mail handling for administrative accuracy

Certifications

  • First Aid, CPR, and AED Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified in Logistics, Transportation and Distribution (CLTD) by APICS
  • Certified Document Management Specialist (CDMS)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional in Supply Management (CPSM)
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Continuity Professional (CBCP)
  • ICS/IOT Operations and Safety Certification

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