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Skills

  • Inventory management and usage forecasting
  • Customer service
  • Drywalling
  • Achieving High Customer Satisfaction Scores
  • Hands-on mechanical and electrical repair
  • Carpentry
  • Organization
  • Analyzing repair trends and data
  • Equipment downtime reduction strategies
  • Heavy lifting

Work Experiences

  • Used QuickBooks and Asana to check for electrical continuity and wiring.
  • Achieved a 85% reduction in documentation errors.
  • Brought issues to Senior Repair Technician's attention so that effective solutions could be implemented right away.
  • Collaborated directly with manufacturers to resolve ongoing product defects, resulting in a 72% decrease in recurring repair issues by applying enhanced upgrade solutions.
  • Looked over blueprints and specifications to see how I could approach category and standard projects in the most efficient way possible.
  • Achieved a 43% decrease in recurring repair issues.
  • Attended ITIL workshops annually to stay updated with the latest repair techniques and tools, enhancing overall service delivery.
  • Achieved results within several months in 2017.
  • Removed trash and cleaned procedure and method areas to keep buildings neat and organized for personnel and visitors.
  • Did general cleaning and housekeeping tasks such as sweeping, pulling weeds, painting, and power washing.

Summaries

  • Senior Repair Technician with experience dealing with system repairs and metric routine maintenance.
  • Reviewing highly technical documentation to assess scope and develop repair strategy is second nature to me.
  • Senior Repair Technician is a multi-talented Senior Repair Technician who is consistently rewarded for planning and operational improvements.
  • Lifts 5 pounds and efficiently manages job responsibilities to meet deadlines.
  • Senior Repair Technician with 10 years of successful project management and data analysis experience.
  • Achieved Outstanding Service Award for surpassing established repair benchmarks, reducing equipment downtime by 34%, and consistently maintaining high standards of quality in repairs.
  • Achieved a 47% reduction in equipment downtime over 18 months.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Flexible work and shift schedules are required, as well as proficiency with basic hand and power tools.
  • Training new employees on responsibilities and company work ethics is something I've done before.

Accomplishments

  • Field-tested diagnostic prototypes, providing data that resulted in design improvements and a projected ROI of 14 over 6 months.
  • Conducted training sessions for new employees, reducing onboarding time by 53% and increasing team productivity.
  • Performed root cause analysis on complex equipment failures, reducing future repair incidents by 34% over the course of 2022.
  • Managed warranty repairs, securing reimbursements of over $14 from manufacturers, contributing to overall cost savings.
  • Developed quality assurance protocols that improved customer satisfaction rates by 23% through precise and timely repairs.
  • Resolved product issue through consumer testing.
  • Led a team of 10 technicians to achieve program, increasing operational efficiency by 16%.
  • Liaised with procedure to negotiate new parts inventory contracts, leading to a cost reduction of 47% across sourcing operations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Served as technical lead for the rollout of metric, ensuring seamless integration and reducing system errors by 34% in the first 18 months.

Affiliations

  • American Society of Certified Engineering Technicians (ASCET)
  • International Association of Administrative Professionals
  • Lions Club
  • American Society of Mechanical Engineers (ASME)
  • American Welding Society (AWS) Member
  • National Association of Electrical Distributors (NAED)
  • National Association of Social Workers
  • National Institute for Automotive Service Excellence (ASE)
  • North American Technician Excellence (NATE) certified HVAC Technician
  • Professional Service Association (PSA)

Certifications

  • Electrical Apprenticeship Certification - Department of Labor Austin
  • Certified Welding Inspector (CWI) – American Welding Society (AWS)
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Certified Reliability Leader (CRL) - Reliability Leadership Institute (RLI)
  • OSHA 30-Hour General Industry Safety and Health Certification
  • Certified Maintenance & Reliability Technician (CMRT) – Society for Maintenance and Reliability Professionals (SMRP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Technical Trainer (CTT+) - program

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