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Skills

  • Drug interaction advisories
  • Complaint resolution for pharmacy services
  • Insurance claim processing
  • Medicare and Medicaid process
  • Pharmacy regulatory compliance
  • E-prescribing tools (Power BI)
  • Digital pharmacy management tools (Workday)
  • Pharmacy operations management
  • FDA and ICH Guidelines
  • Brand and generic medication knowledge

Work Experiences

  • Vaccinated patients to protect them from diseases such as influenza, pneumonia, and others.
  • Implemented client relations and quality assurance to protect financial and patient data and reduce the risk of data breaches.
  • Administered 11 vaccines.
  • Achieved zero deficiencies in regulatory audits.
  • Achieved a sustained customer satisfaction rate of 33%.
  • Advised on insurance reimbursement procedures.
  • Informed patients about potential drug interactions, side effects, and the best ways to take their medications.
  • Conducted inventory audits.
  • Conducted post-consultation feedback collection.
  • Calculated dosages, filled prescriptions, and printed prescription labels with extreme precision.

Summaries

  • Efficient Pharmacy Service Representative recognized for performing all pharmacist duties in a 24-hour store with an average of 9 prescriptions per day.
  • Costs were consistently reduced while profits were increased.
  • Advanced communicator with staff, clients, management, and healthcare administrators at all levels.
  • In a busy pharmacy environment, highly adaptable Pharmacy Service Representative providing medical assistance and support to patients.
  • Achieved a 84% boost in technician performance.
  • Excellent communication skills, as well as a strong desire to educate patients about medication therapies.
  • Medical terminology, pharmaceutical storage, and inventory management are all skills that must be mastered.
  • Within Miscellaneous, senior Pharmacy Service Representative and outstanding performer in stakeholder engagement and risk assessment.
  • Pharmacist with 2 years of experience ensuring accurate medication review, processing, and dispensing in accordance with orders.
  • Highly skilled at accurately dispensing and packaging prescriptions in a timely and efficient manner.

Accomplishments

  • Resolved 12 customer complaints per week, improving patient retention and lifting pharmacy's Net Promoter Score (NPS) by 23% points.
  • Managed pharmacy software upgrades that enhanced performance and reporting capabilities, reducing processing time for orders by 63%.
  • Helped prevent medication contraindications by accurately identifying drug interactions and recommending safe alternatives to medical providers.
  • Developed detailed reports to track monthly sales performance and prescription trends, contributing to a 27% growth in business over 2019.
  • Ensured full compliance with HIPAA and state-specific policies during patient consultations, reducing risk of privacy violations.
  • Facilitated a 13 week training program for pharmacy staff on the latest regulations and prescription processing techniques, improving compliance.
  • Resolved product issue through consumer testing.
  • Implemented a system to track and manage expired medications, cutting waste by 59%.
  • Provided accurate drug information, contributing to the reduction of medication errors by 41% and an increase in patient safety.
  • Led a project that decreased prescription fulfillment times by 51% through workflow optimization and automation.

Affiliations

  • College of Psychiatric and Neurologic Pharmacists (CPNP)
  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • National Community Pharmacists Association (NCPA)
  • Medication Adherence Alliance (MAA)
  • American Society of Health-System Pharmacists (ASHP)
  • Academy of Managed Care Pharmacy (AMCP)
  • Collaborative Educational Association for Chronic Disease Management
  • Specialty Pharmacy Certification Board (SPCB)
  • Clinical Pharmacology Association (CPA)

Certifications

  • Certified Pharmacy Technician Trainer (Brightline, 2015)
  • Sterile Compounding Certification, Summit Group, 2022
  • Chronic Care Professional Certification (CCP), Harbor & Co., 2016
  • Certified Managed Care Pharmacy Technician, Harbor & Co., 2020
  • Certified Pharmacy Benefits Specialist (CPBS), Lakeside Partners, 2024
  • Certified Pharmacy Customer Service Representative (CPCSR), Ironclad Systems, 2019
  • Pharmacy Service Representative Compliance Training, Northwind, 2018
  • Medication Adherence Certification, Meridian, 2017
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)

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