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Skills

  • Customer service
  • Customer assistance
  • Emergency situation management
  • MS Office
  • Collaboration with cross-functional teams
  • Event logistics planning
  • First Aid/CPR
  • Data-driven decision making
  • Safety compliance
  • Guest experience management

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assisted in maintaining a clean and safe track environment by coordinating with the janitorial and maintenance teams, contributing to a nearly spotless safety record.
  • Resolved guest issues by determining the source of the complaint and working with the supervisor to develop a corrective action plan.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Cleaned rides and attractions to prevent germs and bacteria from spreading.
  • Was in charge of the maintenance and operation of procedure, method, and initiative equipment, ensuring that it was safe, clean, and efficient.
  • Adjusted mechanical settings as needed.
  • Assisted in training new team members on go-kart track operation, resulting in a 76% higher operational efficiency during framework events.
  • Transported Power BI to 6 months customer locations.
  • Used a point-of-sale system to sell tickets, passes, food, and merchandise.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished Track Attendant specializing in conflict resolution.
  • Accomplished Track Attendant specializing in conflict resolution and de-escalation techniques, achieving a 84% jump in customer satisfaction and smoother operations.
  • Social skills, memorization ability, and balance are all exceptional.
  • Technical, interpersonal, and communication abilities are all strong.
  • Employee who is punctual and focused.
  • Track Attendant is a multi-talented Track Attendant who is consistently rewarded for planning and operational improvements.
  • Outgoing Track Attendant aims to exceed guests' expectations by providing world-class service and promoting exciting amusement events and attractions.
  • Achieved a 62% increase in customer satisfaction.
  • Achieved 81% higher ratings.

Accomplishments

  • Led team in the efficient loading and unloading of guests, contributing to faster ride turnover and higher throughput by 71%.
  • Recognized by leadership with Excellence Award for maintaining 79% guest satisfaction across 7 months.
  • Received President's Club for outstanding customer service during peak holiday season in 2016, recognized for consistently high guest satisfaction scores.
  • Assisted in compliance audits and inspections, ensuring all track equipment and regulations met Six Sigma standards.
  • Utilized bilingual skills to assist diverse guests and families, positively impacting overall guest satisfaction scores by 83%.
  • Increased guest engagement by 81% through proactive safety and attraction operation briefings.
  • Proactively communicated ride status and safety updates through public address systems and signage, fostering a safer guest experience.
  • Chaired cross-departmental meetings for large-scale events, aiding in the coordination of safety requirements and lowering operational strain during program.
  • Leveraged customer service expertise to diffuse tense situations between guests, maintaining high standard of decorum and satisfaction.
  • Developed and updated standard operating procedures for track safety, decreasing incident rates by 50% over 2017.

Affiliations

  • Amusement Industry Manufacturers & Suppliers International (AIMS International)
  • Certified Ride Operator by framework
  • Regional Theme Park Employee Mentorship Program
  • State Amusement Ride Inspector Certification
  • Amusement Ride Standards Consortium
  • Society of Human Resource Management
  • Annual Amusement Park Operations & Management Summit Delegate (2024)
  • Lions Club
  • Rotary International
  • Certified Conflict Resolution Specialist accredited by Lakeside Partners

Certifications

  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • Event Staff Management and Leadership Certification by framework
  • Certified Business Analysis Professional (CBAP)
  • Certified Crowd/Guest Control Operator (CGCO) - category
  • Certified Child and Youth Ride Operator from system
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Project Management Professional (PMP)

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