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Skills

  • Supervision
  • Clinical documentation review
  • Method equipment
  • Workflow Optimization
  • Customer service
  • MS Office
  • Healthcare Software Implementation
  • Data verification
  • Medical record review
  • Budgets

Work Experiences

  • Created a seamless pre-certification process.
  • Achieved a reversal success rate of 44%.
  • Contributed to a 69% increase in billing integrity.
  • Assisted in training new hires.
  • Conducted market analysis on pre-certification trends for Power BI.
  • Updated investigation strategies to reflect current information after reviewing vendor management laws.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Developed a comprehensive pre-certification tracking system, which resulted in a 77% reduction in lost or delayed requests.
  • Achieved 74% of approvals on initial submission.

Summaries

  • Strengths in data analysis and workflow optimization backed up by Miscellaneous training.
  • Committed to effectively communicating pre-certification decisions.
  • Consistently achieved accurate approvals.
  • Achieved a 45% reduction in user-related errors.
  • Adept at reviewing comprehensive clinical data for pre-certification approvals, regularly exceeding department targets and expediting approval by 7%. Skilled in compliance and workflow standardization.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborative Pre-Certification Coordinator.
  • Achieved 71% reduction in approval delays.
  • Balanced high-volume requests.
  • Achieved 59% of approvals on first submission.

Accomplishments

  • Partnered with billing services to resolve insurance coverage issues, leading to a 80% increase in successful reimbursement claims.
  • Effectively communicated pre-certification requirements with physician offices and insurance representatives, leading to a 47% improvement in approval timelines.
  • Effectively utilized patient health information databases, improving the accuracy of pre-certifications through better access to medical documentation.
  • Monitored pre-authorization denials and worked with medical providers to obtain approval for 18 high-priority cases, overcoming coverage challenges.
  • Created a standardized process for urgent pre-certification requests, decreasing wait times for high-priority patients by 17%.
  • Proactively identified opportunities to streamline communication between payer and provider organizations, increasing first-time approval rates by 66%.
  • Optimized the pre-certification workflow by integrating Workday, decreasing overall request turnaround time by 63%.
  • Worked in tandem with patient registration and intake departments to confirm eligibility prior to submission, reducing processing delays by 42%.
  • Implemented new software for tracking pre-certification requests, increasing efficiency by reducing manual errors by 36%.
  • Documented and resolved category which led to metric.

Affiliations

  • Case Management Society of America (CMSA)
  • Jaycees
  • Medical Group Management Association (MGMA)
  • American Marketing Association
  • National Board for Certification of Hospice and Palliative Nurses (NBCHPN)
  • Healthcare Financial Management Association (HFMA)
  • Lions Club
  • Credentialing Excellence of the Institute for Credentialing Innovation (ICE)
  • Association for Healthcare Administrative Professionals (AHCAP)
  • National Case Management Network (NCMN)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • Certified Electronic Health Records Specialist (CEHRS) framework
  • Healthcare Information and Management Systems Certification (CAHIMS) metric
  • Certified Precertification Specialist (CPS) program
  • Certified Compliance & Ethics Professional (CCEP) method
  • Certified Documentation Improvement Practitioner (CDIP) - standard
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional in Patient Safety (CPPS) - Institute for Healthcare Improvement (IHI)
  • Certified Professional Coder (CPC) - AAPC

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