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Skills

  • Advising System Implementation
  • Retention Improvement Methodologies
  • Problem resolution
  • Supervision
  • Process improvement
  • Operational improvement
  • Time management
  • Customer service
  • Academic Petition Process Optimization
  • Organization

Work Experiences

  • Achieved a 59% reduction in wait times.
  • Transported ServiceNow to the past year customer locations.
  • Devised strategies to cut costs, modernize operations, and revamp procedures to improve the institution's operations.
  • Achieved a 33% increase in knowledge retention.
  • Collaborated with initiative customers to determine their needs and deliver standard service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved 23% higher retention for first-year international students.
  • Analyzed student service feedback data to identify areas for improvement, leading to a strategy that raised service satisfaction by 72%.
  • Collaboratively created annual programming.

Summaries

  • Cut approval times by 70%.
  • Boosted yearly retention metrics by 27%.
  • Coordinated a 18-student leadership conference.
  • Collaborative facilitator of international student programs.
  • Keep up with educational trends to ensure that modern, efficient systems are in place to meet the needs of a diverse group of students.
  • Continuous improvement of student engagement levels.
  • Costs were consistently reduced while profits were increased.
  • Cross-functional leader, developed university-wide events integrating student services and career counseling, increasing engagement rates by 65%.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Collaborated effectively with strong communication skills.

Accomplishments

  • Administered conflict resolution workshops for incoming freshmen, resulting in a 78% rate of conflict deescalation during their first year.
  • Created support materials that improved financial aid program understanding, leading to 79% increase in student application rates.
  • Implemented online advising system that improved student engagement by 82% over one year.
  • Enhanced the tracking of student retention through data analysis, enabling 12% better identification of at-risk individuals.
  • Wrote and delivered training materials for new advisors, improving student satisfaction with advisement by 85%.
  • Streamlined the academic consultation process, reducing wait times by 80% through an updated appointment scheduling system.
  • Designed mental health awareness campaigns that increased counseling participation by 36% in 2018.
  • Increased outreach and visibility of student wellness programs, resulting in a 39% rise in utilization.
  • Collaborated with career services to create workshops that improved employment readiness, resulting in 60% job placement rates following graduation.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • International Association of Administrative Professionals
  • Center for the Study of Student Life (CSSL) Member
  • National Association of Graduate and Professional Students (NAGPS)
  • Student Affairs Administrators in Higher Education (NASPA)
  • Jaycees
  • Student Life Skills Task Force Member in 2017
  • Project Management Institute
  • International Council of Nurses
  • Association of Information Technology Professionals
  • Association for University and College Counseling Center Directors (AUCCCD)

Certifications

  • Certification in Advising First-Generation Students - NASPA
  • Certified Mental Health First Aid (MHFA) - National Council for Mental Wellbeing
  • Certified Academic Advisor - National Academic Advising Association (NACADA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certification in Managing Student Behavior and Success - framework
  • First Aid/CPR Certified
  • Student Services Leadership Certification - metric
  • Online Learning and Tutoring Strategies Certification - category
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe

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