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Skills

  • Initiative equipment
  • POS systems expert
  • Multi-line phone talent
  • Local area route knowledge
  • Change-of-address orders
  • Business Administration
  • Communications
  • MS Office Suite
  • Operational improvement
  • Cash flow management

Work Experiences

  • Was in charge of recruiting, hiring, developing, and retaining retail talent for the company.
  • Was in charge of all day-to-day operations at 10 store locations.
  • Answered 8 calls per the past year to help customers with their questions and concerns.
  • Raised the stakes.
  • By leveraging awareness, attention to detail, and integrity to identify and investigate concerns, I was able to prevent store losses.
  • Attended local, regional, and national trade shows for product development training as defined by territory needs.
  • Returns and exchanges were handled by me.
  • Provided product and service information to customers.
  • Increased profits by taking advantage of opportunities to upsell additional products.
  • Expressed gratitude for the business and invited and encouraged customers to return.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Motivated
  • Service-driven
  • Reliable and punctual Sales Associate with a strong work ethic and over 8 years of retail experience.
  • Dedicated Service Delivery Coordinator with a knack for juggling tight deadlines and difficult schedules.
  • Calls are successfully converted into new sales.
  • With 4 years of experience in Customer Service, I am an excellent problem-solver and conflict-manager.
  • Service Delivery Coordinator is a multi-talented Service Delivery Coordinator who is consistently rewarded for planning and operational improvements.
  • Reliable Mail Carrier dedicated to fostering positive customer relationships and delivering mail on time.
  • Looking for a long-term position that will allow me to put my extensive experience and relevant expertise to good use.

Accomplishments

  • Developed a resource allocation strategy that reduced staffing bottlenecks by 28% over initiative.
  • Financial: Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Coordinated with vendors and internal IT teams to implement new service delivery software, reducing manual errors by 46% in 2020.
  • Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Developed a client feedback loop that identified recurring service issues, solving over 18 major pain points and improving CX metrics.
  • Product Promotion: Up-sold products and motivated customers to upgrade current product plans.
  • Collaborated with team of 17 in the development of standard.
  • Devised and executed KPI dashboards for service delivery teams, offering real-time insights that prompted a 83% boost in operational efficiency.
  • Increased sales 10% over 6 months.
  • Collaborated with C-level executives during service reviews, offering insights that led to the successful tailoring of support packages for key accounts.

Affiliations

  • American Marketing Association
  • International Association of Business Communicators (IABC)
  • Service Desk Analyst Association (SDAA)
  • Project Management Institute (PMI)
  • Customer Experience Professionals Association (CXPA)
  • ITIL Foundation Certificate in IT Service Management
  • Rotary International
  • Professional Association for Service Managers (PASM)
  • Association for Operations Management (APICS)
  • IT Service Management Forum (itSMF)

Certifications

  • Certified Service Delivery Manager (CSDM)
  • Microsoft Certified Application Specialist (MCAS)
  • ITIL Foundation Certification
  • Certified in Risk and Information Systems Control (CRISC)
  • ISO 20000 Foundation Certification
  • Kubernetes Certified Administrator (CKA)
  • Business Relationship Management Professional (BRMP)
  • Cisco Certified CyberOps Associate
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)

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