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Skills

  • Cash flow management
  • Personable
  • MS Office
  • Shipping procedures understanding
  • Active Data Online
  • Multi-line phone talent
  • Bookkeeping
  • Quickbooks
  • Employee relations
  • Mail handling

Work Experiences

  • Conducted weekly staff briefings to identify service bottlenecks, resulting in a 50% improvement in guest check-in times.
  • Coached and mentored employees to improve their performance and eliminate inefficiencies in processes.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Avoided penalties.
  • Achieved a 49% boost in operational efficiency.
  • Achieved results over 13 months.
  • Boosted repeat guest visits by 61%.
  • Collaborated with the sales team to upsell premium rooms and amenities, increasing hotel revenue by an average of $14 per 18 months.
  • Collaborated with IT teams to troubleshoot and resolve system downtimes, restoring front desk operations within 10 minutes, improving system uptime.
  • Aim for the highest possible occupancy, revenue, and average rate.

Summaries

  • Successful Assistant Store Manager with 17 years of retail management experience.
  • SAP and method techniques have been taught to me.
  • Assistant Front Office Manager is a multi-talented Assistant Front Office Manager who is consistently rewarded for planning and operational improvements.
  • With strong leadership and team management abilities, smoothly oversee initiative front offices, focusing on providing unparalleled support to staff and customers.
  • Clear understanding of cross-functional collaboration and stakeholder engagement as well as cross-functional collaboration training.
  • Meticulous Assistant Front Office Manager capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Workday.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • Effective at handling clerical tasks independently, such as routing correspondence and coordinating travel arrangements, to ensure smooth and efficient business operations.
  • In a fast-paced environment, highly organized and efficient, communicating effectively with clients and stakeholders at all levels of the organization.
  • Professional in retail sales with experience in product placement and merchandising.

Accomplishments

  • Oversaw
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Directed
  • Streamlined
  • Liaised
  • Planned
  • Processed
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Design: Responsible for creative design for prominent category.
  • Integrated

Affiliations

  • Toastmasters
  • Rotary International
  • Professional Speakers Association for Hospitality Leadership
  • American Medical Informatics Association
  • Jaycees
  • Luxury Hotel Association (LHA)
  • Certified Hospitality Supervisor (CHS) credential
  • Guest Experience Management Association (GEMA)
  • Society of Women Engineers
  • Revenue Optimization Council of Hospitality (ROC)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Adobe Certified Expert (ACE) Microsoft Excel
  • Sales Manager Certificate
  • ServSafe
  • Microsoft Certified Application Specialist (MCAS)
  • Basic Cash Handling Certification by Summit Group
  • POS System Training Certification by procedure
  • Hospitality and Tourism Operations Management by edX
  • Computer Training Certificate

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