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Skills

  • Sales forecasting
  • Planning and coordination
  • RFI Scanners
  • Customer issue troubleshooting
  • MS Office
  • Customer Relationship Management (CRM)
  • Invoice generation
  • Cycle count accuracy
  • Operational improvement
  • Project organization

Work Experiences

  • Achieved results within 12 months.
  • Explained Jira offerings to customers, including policies, restrictions, and refund policies.
  • Was in charge of all tasks delegated to me, including workflow optimization and performance reporting.
  • Assisted in the creation of framework procedures.
  • Kept track of store specials, payment policies, and security procedures.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Attained CPA.
  • Suggested the best merchandise based on the needs and desires of the customer.
  • Assisted during peak sales periods.
  • Demonstrated products to customers, discussed features, and redirected objections to capture sales.

Summaries

  • Retail Parts Specialist and team leader with 10 years of experience in metric settings.
  • Accomplished Retail Parts Specialist with a knack for resolving customer issues promptly, ensuring 56% issue resolution on the first interaction.
  • Retail Parts Specialist with data analysis and quality assurance abilities.
  • Looking forward to taking on a new challenge with a successful team.
  • Data analysis in metric settings and process improvement in strategic planning settings.
  • Achieved a 38% drop in complaints.
  • Accomplished Retail Parts Specialist.
  • Desire to apply previous experience to a new role with Cedar Works and have a long-term positive impact on the company's operations.
  • Sales, customer service, and problem-solving skills are all strengths of this motivated retail professional.
  • Jira and SAP experts with exceptional interpersonal skills.

Accomplishments

  • Developed a digital inventory management solution that reduced stock discrepancies by 34% %, enhancing operational efficiency.
  • Facilitated stock reorders by forecasting demand trends, reducing backordered parts by 76% % and improving customer satisfaction.
  • Implemented a new parts reference system that cut order lookup time by 32% %, enhancing overall warehouse productivity.
  • Built and maintained a comprehensive parts catalog that simplified technician access to needed components, reducing service times by 2 minutes on average.
  • Augmented parts portfolio with new product lines, driving a 2 sales increase across key categories.
  • Implemented a real-time tracking system for incoming orders, reducing instances of backorder by 34% %.
  • Recognized for exceeding monthly sales targets by consistently upselling high-margin products, resulting in a 9 revenue increase in 2017.
  • Achieved Scrum Master to enhance product knowledge and better assist customers with technical inquiries, improving customer satisfaction scores by 60% %.
  • Trained new employees on catalog systems and inventory management, leading to a 51% % reduction in onboarding time.
  • Coordinated with warehouse staff to streamline receiving processes, decreasing lead time for parts availability by 54% %.

Affiliations

  • Member of the Automotive Aftermarket Suppliers Association (AASA), contributing to discussions on future automotive trends
  • Member of the National Association of Fleet Administrators (NAFA), staying updated on industry best practices
  • Participant in the Automotive Parts & Accessories Store Excellence Award Program, nominated in 2024
  • Regular seminar participant at Institute for Supply Management (ISM) on optimized supply chain practices
  • Certified in conflict resolution and customer service skills by the International Institute of Customer Service, 2021
  • Affiliate Member of the Product Merchandisers Guild, specializing in parts retail since 2016
  • Contributor to the Retail Parts Performance Benchmarking Survey, 2017, advancing data-driven retail strategies
  • Certified in Inventory Control Systems & Technologies, accredited by the American Purchasing Society, 2017
  • Completed Sales and Inventory Forecasting course by Northwind, 2024
  • Affiliation with Automotive Service Excellence (ASE) as a Certified Parts Specialist, 2017

Certifications

  • Certified Retail Sales Professional (CRSP) from metric
  • Point of Sale (POS) System Specialist Certification by category
  • Apple Certified Associate (ACA)
  • ASE P2 – Parts Specialist Certification
  • Sales & Merchandising Techniques Certificate from Beacon Labs
  • Conflict Resolution and Negotiation Skills Certification from system
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Efficiency in Aftermarket Sales and Promotions from metric
  • Retail Management Certificate from system
  • Automotive Parts Counter Professional Certificate by initiative

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