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Skills

  • Organization
  • Regulatory compliance
  • Client-specific intake customization
  • Custom intake procedure development
  • Project organization
  • Substance abuse therapy
  • Client tracking and status updates
  • Cross-functional team collaboration
  • Supervision
  • Collaboration with health professionals

Work Experiences

  • Boosted productivity by 33%.
  • Achieved results over the past year.
  • Collaborated with legal departments to ensure intake processes aligned with all regulatory requirements for Miscellaneous, receiving a commendation.
  • Compiled intake data for quarterly company reviews.
  • Provided individualized counseling services to clients dealing with mental health and substance abuse issues.
  • Collaborated with family members to create support networks and multifaceted coping techniques that were tailored to the client's specific needs.
  • Achieved reduction over 6 months.
  • Acted as the primary point of contact for new clients, achieving a client satisfaction rating of 34% over three years.
  • Had an excellent attendance record and was always on time for work.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Client Relations-focused Intake Administrator with a talent for increasing efficiency in intake procedures. By tracking and analyzing client inquiry trends, provided management with recommendations that resulted in a 48% improvement in intake accuracy.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Maintaining documentation, managing cases, and coordinating crisis interventions are all skills she possesses.
  • Client Relations-focused Intake Administrator.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated Intake Administrator with experience providing caring and compassionate support for initiative issues.
  • Collaborated with engineering for low-error reporting.
  • Achieved a 42% reduction in intake errors over two years.
  • Client-centric Intake Administrator with 10 years of experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.

Accomplishments

  • Handled intake for sensitive client cases, ensuring all regulatory requirements were met and data was protected throughout the process.
  • Implemented an enhanced digital signature process for client intake forms, reducing paperwork errors and expediting processing by several months.
  • Coordinated between 17 departments to streamline patient intake, improving process efficiency and client satisfaction by 46%.
  • Handled intake issues and discrepancies with expediency, resolving 7 client complaints and improving team workflow by 19%.
  • Created and maintained a comprehensive intake training manual for onboarding new personnel, significantly reducing ramp-up time by 28%.
  • Received commendation for handling 15 high-risk patient intakes with impeccable accuracy and attention to detailed care requirements.
  • Monitored and evaluated the effectiveness of intake processes, adjusting workflows to reduce client wait times by 59% during peak hours.
  • Resolved product issue through consumer testing.
  • Partnered with compliance teams to audit intake procedures, making recommendations that brought company practices in line with Miscellaneous regulations.
  • Led successful transition from manual to electronic intake processes, reducing intake time by 34% and increasing efficiency for 7 departments.

Affiliations

  • Health Care Compliance Association (HCCA) – Intake Administration Focus
  • Intake Coordinators Group – Healthcare Chapter (ICG-HC)
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Caregivers and Intake Administrators Peer Network (CIAPN)
  • American Medical Informatics Association
  • American College of Healthcare Executives (ACHE) – Intake Leadership Section
  • Association of Professional Administrators in Health Services (APAHS)
  • National Society for Healthcare Administrators (NSHA)

Certifications

  • Patient Intake Coordinator Certification - Lakeside Partners, 2020
  • Certificate in Quality Management in Healthcare - Lakeside Partners, 2022
  • Certified Professional Patient Advocate (CPPA) - Lakeside Partners, 2024
  • Project Management Professional (PMP)
  • Certified Professional Compliance Officer (CPCO) – Beacon Labs, 2022
  • Certified Healthcare Access Manager (CHAM) - Beacon Labs, 2018
  • Certified Public Accountant (CPA)
  • Certified Professional in Patient Access Services (CPPAS) – 2017
  • Cisco Certified Network Associate (CCNA)
  • Customer Service in Healthcare Certifications (CSHC) - 2021

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