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Skills

  • Strategic planning
  • Cross-functional team leadership
  • Creative merchandising
  • Staff training and development
  • Change Management
  • Customer retention strategies
  • Team management
  • B2B enterprise sales
  • Operational improvement
  • Customer Experience (CX) Optimization

Work Experiences

  • Attending tradeshows and industry conferences helped me promote the company's products and services.
  • Collaborated with the marketing team to help with marketing strategy by keeping track of competitor products and industry reactions.
  • Reduced customer service complaints by 2% by devising new methods of resolution.
  • Consistently trained 12 employees through launched and coordinated to reduce loss and increase sales.
  • Looked into product availability and gathered information for clients on how to use, benefits, and pricing structures.
  • Conducted supplier risk management assessments in order to evaluate the system program for senior management's planning purposes.
  • Handled payroll duties every 5 weeks, resolving any discrepancies and scheduling conflicts.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Developed strong relationships with clients by following up on previous purchases and suggesting new products.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Commended for cutting operating costs by 9% and supervising 16 employees, including sourcing, interviewing, and hiring.
  • Accomplished in increasing average deal size by 60%.
  • Senior Technical Sales Manager is a multi-talented Senior Technical Sales Manager who is consistently rewarded for planning and operational improvements.
  • Optimize long-term success by effectively balancing targets with resources.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Accelerated deal closure times.
  • Achieved $69,000 in enterprise deals.

Accomplishments

  • Presented technical solution proposals to method that resulted in closing deals valued at $$75,000 in three years.
  • Collaborated with the software engineering team to develop a customized product that increased feature adoption by 80%, boosting sales.
  • Collaborated with legal and executive teams to negotiate $244,000 multi-year service agreements, increasing account longevity and minimizing risk.
  • Partnered with marketing to deliver high-impact events that drove a 44% increase in lead generation.
  • Trained and mentored a team of 9 sales professionals, improving overall sales team performance by 22%.
  • Led effort in optimizing the sales funnel, improving opportunity-to-win conversion ratio from 84% to 30%.
  • Implemented a client feedback system, leading to a 15% boost in customer satisfaction and product adoption.
  • Developed sales analytics dashboards that enhanced decision-making and identified key growth opportunities, improving win rates by 57%.
  • Introduced cross-training programs for the sales team, improving knowledge retention and increasing product sales by 45%.
  • Developed and delivered executive-level presentations that resulted in consensus-based decision-making for 4 new initiatives.

Affiliations

  • American Marketing Association (AMA)
  • Technology Services Industry Association (TSIA)
  • Lions Club
  • Salesforce Trailblazer Community Adobe Creative Suite
  • Project Management Institute (PMI) standard
  • Professional Pricing Society (PPS)
  • Global Business Travel Association (GBTA)
  • American Society for Quality (ASQ)
  • Women in Sales Leadership (WSL) initiative
  • International Association of Administrative Professionals

Certifications

  • Project Management Professional (PMP) - PMI
  • Apple Certified Associate (ACA)
  • Microsoft Certified: Power Platform Fundamentals | Microsoft
  • Cisco Certified Network Associate (CCNA)
  • Strategic Sales Management Certification – standard
  • Professional Excellence in Sales (PXS) Certification – process
  • Amazon Web Services (AWS) Business Professional Certification
  • Professional Certified Marketer (PCM) - American Marketing Association
  • ITIL Foundation Certification – method
  • HubSpot Sales Software Certification

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