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Skills

  • Caseload management
  • Customer service
  • Intake coordination
  • MS Office
  • Business operations
  • Housing placement support
  • Data entry accuracy
  • Cultural competency
  • System equipment
  • Compliance Management

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted clients in accessing community resources.
  • Assisted social workers in developing, coordinating, and leading programs for people with process and system concerns.
  • Achieved accuracy through meticulous record-keeping.
  • Assisted in continuous improvement efforts, implementing feedback from clients and staff to enhance services and reducing unresolved cases by 14.
  • Actively participated in case review meetings.
  • Achieved results within 6 months.
  • Achieved proper clarifications.
  • Worked with Case Manager's Assistant on program operations, including providing participant feedback and improvement suggestions.
  • Automated specific document workflows.

Summaries

  • Achieved a 67% reduction in processing errors.
  • Collaborated closely with referral agencies.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 20% client satisfaction rate.
  • Achieved a 73% boost in service delivery speed.
  • Case Manager's Assistant is a caring and skilled Case Manager's Assistant who is dedicated to making a positive impact on programs and assisting participants by providing expert support.
  • Collaborated with senior team members.
  • To maintain efficiency and program outreach, skillfully meet diverse needs and address issues.
  • Committed and compassionate Case Manager's Assistant.
  • Collaborated with case managers to resolve complex challenges.

Accomplishments

  • Designed a client satisfaction survey, resulting in actionable feedback that helped increase positive service reviews by 32%.
  • Monitored service delivery and adherence to program guidelines, lowering the occurrence of non-compliance by 63%.
  • Maintained a caseload of 11 clients, ensuring timely support and monitoring, leading to improved client satisfaction scores by 24%.
  • Identified and resolved errors in client evaluations, reducing reporting inaccuracies by 57% through a streamlined documentation process.
  • Successfully supported 10 clients in accessing financial and housing assistance programs, improving client retention by 73%.
  • Achieved a success rate of 39% in connecting clients with housing opportunities by leveraging community partnerships and resources.
  • Developed culturally-sensitive intervention plans for 15 clients, increasing client engagement and compliance by 68%.
  • Collaborated with case managers to meet compliance requirements, avoiding penalties and ensuring full adherence with court mandates.
  • Monitored compliance with case plans for at-risk populations, helping reduce recidivism by 34% within 18 months.
  • Developed a tracking system to monitor case progress and ensure timeliness, cutting case processing delays by 75%.

Affiliations

  • American Counseling Association (ACA)
  • International Council of Nurses
  • International Society for Quality of Life Research (ISOQOL)
  • Jaycees
  • Society of Human Resource Management
  • Project Management Institute
  • Patient Advocate Certification Board (PACB)
  • Healthcare Financial Management Association (HFMA)
  • Association for Community Health Improvement (ACHI)
  • Freemason

Certifications

  • Crisis Prevention and Intervention Certification – category
  • Certified in Human Behavior (CHB) – Lakeside Partners
  • Certified Case Manager (CCM) – Commission for Case Manager Certification
  • Certified Peer Support Specialist (CPSS) Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Corrections Case Manager (CCCM) – system
  • Basic Life Support (BLS) Certification – American Heart Association
  • Supervisory Leadership Development Program (SLDP) Certificate – Northwind
  • Patient Navigator Certificate - Summit Group
  • ServSafe

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