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Skills

  • Interpersonal and written communication
  • Project oversight
  • Wellness services
  • Data entry
  • Drug utilization review
  • Drug inventory management
  • Cross-functional team collaboration
  • Hiring and recruitment
  • Pricing tool development
  • Human resource laws expert

Work Experiences

  • Drove departmental performance and service level achievement through focused team operational reviews, structured coaching, and managing to enterprise targets.
  • Was in charge of all coaching, training, and performance improvement activities for exempt employees.
  • Used a variety of training methods to diversify instruction, strengthen learning opportunities, and improve program success.
  • Created and implemented targeted marketing campaigns to reach out to specific applicant groups.
  • Led coaching, counseling, and feedback sessions on a daily, weekly, and monthly basis.
  • Aided in the creation of a bi-weekly work schedule for all serving and hosting staff.
  • Was in charge of organizing ongoing technical training and personal development classes for employees.
  • Taught new hires how to participate in cross-training exercises with more experienced employees.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Training manuals, multimedia visual aids, and other educational materials were organized and edited by me.

Summaries

  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Innovative
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Versatile
  • Coordinate patient admission and discharge.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Adaptable, tenacious, and capable project manager with over 3 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Risk assessment and vendor management experts.

Accomplishments

  • Revised employee recognition and reward initiatives, boosting employee engagement surveys by 82% and improving retention.
  • Led successful remote work transition during standard, maintaining 39% staff retention and ensuring continuity of crucial business operations.
  • Led a workforce planning initiative that balanced labor supply with business demand, reducing payroll costs by $17 with no reduction in service levels.
  • Initiated and led cross-location team building sessions to foster collaboration across 12 branches, with 22% improvement in staff engagement.
  • Designed and implemented a leadership development program that saw 2 participants promoted to middle and upper management over one year.
  • Reduced voluntary turnover by 36% over three years through revamped employee engagement strategies and targeted retention programs.
  • Implemented a mentorship program that increased internal talent promotion rate by 15% in 2024.
  • Developed crisis management plans for staff-related incidents during process, resulting in zero operational disruptions and high staff morale.
  • Automated repetitive HR processes using method that saved 8 labor hours annually.
  • Restructured payroll processes, saving $10 annually while maintaining high standards of service delivery across departments.

Affiliations

  • Association for Computing Machinery
  • Freemason
  • National Association of Business Managers (NABM)
  • Project Management Institute (PMI)
  • American Medical Informatics Association
  • Jaycees
  • Harvard Business Review Advisory Council
  • Lions Club
  • Society of Women Engineers
  • Human Capital Institute (HCI)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • Society for Human Resource Management Senior Certified Professional (SHRM-SCP)
  • Certified Professional in Talent Development (CPTD) - Cedar Works
  • Certified Human Resources Specialist (CHRS) - Phoenix
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Leadership and Management Certificate - system 2015
  • Professional in Human Resources (PHR) - 2015
  • Certified Employee Benefits Specialist (CEBS) - Summit Group

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