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Skills

  • Extremely organized
  • Pricing tool development
  • Team Leadership
  • Relationship building and retention
  • Conflict resolution
  • Knowledgeable in ServiceNow
  • Cross-functional team collaboration
  • Project oversight
  • Immunizations
  • Medication dispensing

Work Experiences

  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • All training materials were reviewed and edited for accuracy and policy compliance.
  • Was in charge of supervising and training the restaurant and kitchen staff.
  • Aided in the management of cash and performance.
  • Upper management was informed of all learning and performance objectives, schedules, and training assessments.
  • Led a method team of more than 18 employees, expertly handling administrative and operational responsibilities to ensure that performance targets were met on time.
  • Was in charge of a group of 8 pharmacy technicians.
  • Led coaching, counseling, and feedback sessions on a daily, weekly, and monthly basis.
  • Oversaw recruitment to ensure that short- and long-term business staffing objectives were met.
  • Training manuals, multimedia visual aids, and other educational materials were organized and edited by me.

Summaries

  • Over 11 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Service-driven
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Articulate
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Hope to help Summit Group achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Ambitious
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Staff Manager with 4 years of successful quality assurance and stakeholder engagement experience.

Accomplishments

  • Revised employee recognition and reward initiatives, boosting employee engagement surveys by 82% and improving retention.
  • Established structured career paths and promotion guidelines, leading to 31% higher internal promotions and stronger talent retention.
  • Initiated peer feedback systems to complement formal performance reviews, driving a 53% improvement in team collaboration and communication.
  • Initiated and led cross-location team building sessions to foster collaboration across 12 branches, with 22% improvement in staff engagement.
  • Authored and presented quarterly performance reports that provided strategic insights for senior leadership, influencing key business decisions.
  • Developed and standardized job descriptions for over 18 roles, improving clarity and aligning performance metrics with company goals.
  • Implemented a mentorship program that increased internal talent promotion rate by 15% in 2024.
  • Designed and implemented a leadership development program that saw 2 participants promoted to middle and upper management over one year.
  • Led successful remote work transition during standard, maintaining 39% staff retention and ensuring continuity of crucial business operations.
  • Collaborated with team of 11 in the development of category.

Affiliations

  • American Marketing Association
  • American Society of Safety Professionals
  • National Association of Workforce Development Professionals (NAWDP)
  • Association of Information Technology Professionals
  • International Council of Nurses
  • Project Management Institute
  • International Society for Performance Improvement (ISPI)
  • American Society for Training & Development (ASTD)
  • Project Management Institute (PMI)
  • Global Talent Management Institute (GTMI)

Certifications

  • Certified Public Accountant
  • Human Capital Analytics Certification - Tableau
  • Employee Engagement Specialist Certification - 2018
  • Google Certified Professional Cloud Architect
  • Advanced HR Analytics Certification - standard
  • CompTIA Security+
  • Society for Human Resource Management Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Towers Watson Certified Reward Professional
  • Certified Employee Benefits Specialist (CEBS) - Summit Group

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