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Skills

  • Cross-departmental coordination
  • MS Office
  • Relationship development
  • Sterilization procedures
  • Business operations
  • Invoice generation
  • Process improvement
  • Multidisciplinary team collaboration
  • Care plan compliance tracking
  • Continuous process improvement

Work Experiences

  • Used ServiceNow to compile data gathered from various sources.
  • Patients and their families met with me to discuss medical procedures, medications, treatments, and long-term care plans.
  • Assisted in securing Top Performer for the hospital.
  • Double-checked daily doctor schedules and insurance coverage.
  • Answered 18 phone calls per 6 months to assist customers.
  • Coordinated between patients and healthcare professionals to meet the needs of patients.
  • Learned team leadership and process improvement to help with office needs.
  • Made patient appointments and confirmed them with patients and healthcare professionals.
  • Achieved results within the past year.
  • Achieved reduction over several months.

Summaries

  • QuickBooks and Asana experts with exceptional interpersonal skills.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Patient Care Consultant is a hardworking and dependable Patient Care Consultant who excels at workflow optimization and performance reporting.
  • Patient Service Representative with 10 years of experience who is always willing to help.
  • Patient Care Consultant and team leader with 7 years of experience in metric settings.
  • Achieved PMP, applying new insights to streamline patient care processes and improve efficiency by 84%.
  • Patient Care Consultant with performance reporting and risk assessment abilities.
  • Proficient in promoting framework by leveraging risk assessment and client relations knowledge.
  • Motivating leader who has built and managed method teams in the past.
  • HubSpot advanced abilities

Accomplishments

  • Facilitated patient education programs, increasing patient understanding of treatment options and reducing cancellations by 83% within 6 months.
  • Coordinated patient appointments and treatments using method, cutting patient scheduling errors by category%.
  • Enhanced team communication by developing a cross-functional workflow between product and radiology, streamlining critical-path patient care.
  • Restructured patient education workshops to offer more tailored resources, leading to an increase in patient satisfaction by 67%.
  • Achieved a OSHA in patient-centered communication, advancing the clinic’s approach to personalized care strategies.
  • Spearheaded a pilot program that reduced patient readmission rates by implementing targeted discharge follow-up, reducing readmissions by metric%.
  • Assisted clinical teams in reducing patient no-shows by implementing a proactive appointment reminder system, cutting missed appointments by 41%.
  • Maintained an updated database of clinic feedback, regularly presenting findings to leadership, and implementing strategies that increased overall satisfaction by 44%.
  • Analyzed patient feedback to develop actionable insights, improving the consultative approach and increasing satisfaction scores by 60%.
  • Initiated a customer satisfaction survey process, resulting in actionable data that improved clinic operations and patient handling processes.

Affiliations

  • Member, International Association of Healthcare Professionals (IAHCP) – Focus on advancing professional standards and patient care quality globally.
  • Member, National Association for Healthcare Quality (NAHQ) – Actively involved in continuous improvement initiatives to elevate care standards.
  • Certified, Care Coordination and Transition Management Certification (CCTM) – Specialized in transition planning to ensure no lapse in patient post-discharge care.
  • Affiliate, American Medical Writers Association (AMWA) – Support creation of clear, accessible health education materials for patients and community outreach.
  • Participant, Preventive Medicine Symposium (PMS) – Developed new strategies for reducing emergency readmissions in high-risk patient groups.
  • Member, Society for Healthcare Consumer Advocacy (SHCA) - Focused on improving patient care experiences through compassionate communication.
  • Affiliate, Institute for Healthcare Improvement (IHI) – Committed to continuous improvement methodologies in care delivery and patient education.
  • Participant, Healthcare Information and Management Systems Society (HIMSS) - Integrating technology into patient care processes, improving results communication.
  • Certified, Lean Six Sigma in Healthcare (LSSHC) – Regularly implemented process improvements to enhance patient flow and operational efficiencies.
  • Member, Association for Value-Based Care (AVBC) – Dedicated to improving patient outcomes through value-based care models and intervention strategies.

Certifications

  • First Aid/CPR
  • Certified Occupational Health Nursing (COHN) – Lakeside Partners, 2018
  • Certified Professional in Healthcare Quality (CPHQ), National Association for Healthcare Quality, 2015
  • Certified Public Accountant (CPA)
  • Certified Hospice and Palliative Nursing Assistant (CHPNA) - Meridian
  • Health Insurance Portability and Accountability Act (HIPAA) Compliance Certification Summit Group
  • Certified Clinical Medical Assistant (CCMA) – National Healthcareer Association (NHA), 2021
  • Microsoft Office Specialist (MOS)
  • Certified Health Coach (CHC) — Lakeside Partners, 2020
  • Certified Case Manager (CCM), system, 2021

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