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Skills

  • First Aid/CPR
  • HIPAA compliance training
  • MS Office
  • Business operations
  • Organization
  • Conflict resolution within clinical teams
  • Electronic Medical Records (EMR) implementation
  • System equipment
  • Patient satisfaction analysis and improvement
  • Budgets

Work Experiences

  • Crafted and implemented patient education programs, increasing patient compliance rates with aftercare instructions by 70%.
  • Coordinated patient scheduling.
  • Had an excellent attendance record and was always on time for work.
  • Was in charge of daily activities and offered assistance when necessary.
  • Communicated effectively with patients, families, and clinical teams to ensure a seamless transition in care plans, particularly post-discharge.
  • Achieved a 95% retention rate in 2021.
  • Achieved President's Club for clinical excellence.
  • Achieved metric% compliance with infection control standards.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Built rapport in order to create a safe and trusting environment in which to provide care.

Summaries

  • A strategic leader in healthcare, my expertise in digital patient management solutions has resulted in increased throughput and operational efficiency by 85%.
  • Boosted intake efficiency by 72%.
  • Lead Clinical Support Specialist with 3 years of successful budget management and cross-functional collaboration experience.
  • Healthcare professional with a calm demeanor who is committed to providing excellent patient care, as well as companionship and support.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated healthcare professional.
  • Analyzed patient feedback.
  • Clinically trained leader with a focus on workflow optimization and data accuracy, consistently driving improvements in patient management systems and reducing manual data entry by 43%.
  • Achieved a retention rate of over 95%.

Accomplishments

  • Collaborated with clinical and IT teams to implement digital patient records, reducing record retrieval time by 51% minutes.
  • Monitored patient complaint resolution, achieving a 58% decrease in repeat issues within human resources.
  • Supervised EMR implementation across 10 locations, achieving 78% decrease in documentation errors.
  • Designed and implemented internal compliance checklists, resulting in a 22% improvement in audit outcomes.
  • Collaborated with team of 10 in the development of standard.
  • Collaborated with multiple departments in implementing telehealth services, expanding patient reach by 54%.
  • Initiated and executed patient satisfaction programs that increased survey scores by 21%, attributing to President's Club in 2016.
  • Initiated service recovery protocols which led to a 34% improvement in patient loyalty within operations.
  • Operationalized new telehealth services, achieving a 48% expansion in rural patient outreach.
  • Led telehealth pilot programs, increasing acceptance by 30% and paving the way for full-scale rollout.

Affiliations

  • International Association of Administrative Professionals
  • American Association of Medical Assistants (AAMA)
  • The Joint Commission (TJC) Volunteer Reviewer Program
  • Rotary International
  • Association for Computing Machinery
  • National Health Care Anti-Fraud Association (NHCAA)
  • Association of Information Technology Professionals
  • Healthcare Information and Management Systems Society (HIMSS)
  • Society for Clinical Data Management (SCDM)
  • Institute for Healthcare Improvement (IHI)

Certifications

  • Certified in Healthcare Compliance (CHC) – Compliance Certification Board (CCB) 2022
  • Epic Systems Analyst Certification – EPIC – 2023
  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional in Electronic Health Records (CPEHR) – Harbor & Co. – 2024
  • Certified in Telehealth Program Management – Cedar Works – 2023
  • Certified Healthcare Access Manager (CHAM) – National Association of Healthcare Access Management (NAHAM), 2017
  • Lean Six Sigma Black Belt - Cedar Works, 2015
  • Certified Business Analysis Professional (CBAP)
  • Certified Health Data Analyst (CHDA) – American Health Information Management Association (AHIMA), 2023
  • Certified Telehealth Coordinator (CTC) Northwind

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