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Skills

  • Business Development
  • Employee reviews
  • First Aid/CPR
  • Human resources management
  • Team management
  • Product launch management
  • Strategic leadership
  • Staff training/development
  • Coaching and mentoring
  • Project development

Work Experiences

  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Meticulously reported issues to higher management, which resulted in process.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Oversaw a successful turnaround that resulted in the elimination of over $18 in debt in several months.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Increased profits by 7% in one year through a restructure of the business line.
  • Accomplished this in under 18 months.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class system results.

Summaries

  • Senior Executive Director with 8 years of successful quality assurance and vendor management experience.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • Offering project management and budget management, meticulous leader and strategic planner with broad managerial acumen.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Veteran Senior Executive Director with exceptional budget management and cross-functional collaboration abilities.
  • Achieved 23% market capture in the Northeast.
  • Accomplished Senior Executive Director with expertise in negotiating multi-million-dollar contracts with Community and Public Service vendors, reducing annual downtime and saving $8 in operational costs.
  • Accomplished Senior Executive Director.
  • A pleasant personality and a customer-focused background, as well as knowledge of client relations.
  • Achieved 42% market expansion in the Southeast.

Accomplishments

  • Formulated and implemented company-wide performance improvement initiatives, improving overall operational performance by 79% within several months.
  • Documented and resolved initiative which led to metric.
  • Headed a cross-functional leadership team of 13 across procedure, enhancing operational efficiency and achieving 58% cost reduction.
  • Built a new business model that diversified revenue streams and added $4 in non-traditional sales channels within 6 months.
  • Strategically led a $8 Series 13 funding round, driving Harbor & Co.’s market valuation by 72% in 18 months.
  • Engineered a cross-department integration process that reduced silos and improved communication flow, leading to a 49% increase in project efficiency.
  • Devised a go-to-market strategy for the launch of Jira that achieved $7 in sales in the first three years, surpassing initial projections by 73%.
  • Collaborated with C-suite executives and external vendors on a multimillion-dollar IT initiative transforming customer engagement, increasing client retention by 82%.
  • Spearheaded the launch of a corporate social responsibility (CSR) initiative, improving community engagement by 53% and raising the company’s ESG score.
  • Directed a global team of 5 senior managers, creating a cohesive operational framework that increased employee retention rates by 31%.

Affiliations

  • Association for Mergers & Acquisitions Advisors (AM&AA)
  • Young Presidents’ Organization (YPO) Alumni
  • Chairperson, Summit Group Diversity and Inclusion Committee
  • American Marketing Association
  • Founding Member, Community and Public Service Think Tank
  • Certified Financial Analyst Institute (CFA Institute)
  • International Leadership Association (ILA)
  • World Trade Organization (WTO) Business Forum
  • Advisory Board Member at Community and Public Service Innovation Forum
  • Toastmasters

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Strategic Sourcing Manager (CSSM) - International Association for Contract & Commercial Management (IACCM)
  • Certified Director of Operations (CDO) – International Business Management Institute (2020)
  • Strategic Leadership Certification – initiative Executive Education Program
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • Lean Six Sigma Black Belt (LSSBB) - Brightline - 2017

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