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Skills

  • Process optimization
  • Recruitment
  • Scheduling
  • Stakeholder relations
  • Effective leader
  • Business operations
  • MS Office
  • Conflict resolution
  • Strategic leadership
  • Team building

Work Experiences

  • Implemented the category program and employed cross-functional collaboration to ensure that guests have a memorable, consistent, and positive experience.
  • Used stakeholder engagement and workflow optimization to cultivate and strengthen long-term client relationships.
  • Scheduled employees for one year shifts, taking customer traffic and employee strengths into consideration.
  • Increased revenue while also effectively targeting new markets by executing workflow optimization and vendor management.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Kept the framework workspace clean and organized by working closely with employees to systemize tasks.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.

Summaries

  • Achieved 42% market expansion in the Southeast.
  • Forward-thinking leader with experience in setting goals, quality standards, and framework initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • With 10 years of customer service experience, Senior Executive Director is insightful.
  • With 18 years of experience planning, leading, and improving strategic planning functions, I am an enthusiastic leader.
  • Strengths in budget management and team leadership backed up by Community and Public Service training.
  • Senior Executive Director is a multi-talented Senior Executive Director who is consistently rewarded for planning and operational improvements.
  • Develop strategic business partnerships and relationships.
  • Clear understanding of quality assurance and stakeholder engagement as well as team leadership training.
  • Senior Executive Director with 8 years of successful quality assurance and vendor management experience.

Accomplishments

  • Championed a regional expansion initiative into standard resulting in $8 in additional recurring annual income.
  • Built a new business model that diversified revenue streams and added $4 in non-traditional sales channels within 6 months.
  • Resolved product issue through consumer testing.
  • Collaborated with C-suite executives and external vendors on a multimillion-dollar IT initiative transforming customer engagement, increasing client retention by 82%.
  • Orchestrated the corporate restructuring of sales, resulting in 72% improvement in profit margins by reducing overhead costs by $16.
  • Implemented a sustainable sourcing initiative, which resulted in $8 savings and improved compliance with industry environmental standards.
  • Secured strategic partnerships that expanded company’s global footprint into the Northeast, adding $6 in new revenue streams.
  • Orchestrated the development and implementation of a business continuity plan, reducing downtime by 81% during category.
  • Crafted an international market penetration plan for the West Coast, achieving 27% market share within the first several months post-entry.
  • Directed a global team of 5 senior managers, creating a cohesive operational framework that increased employee retention rates by 31%.

Affiliations

  • Project Management Institute
  • Chamber of Commerce Executive Leadership Committee
  • Association for Supply Chain Management (APICS)
  • Society for Human Resource Management (SHRM) - Senior Certified Professional
  • Society of Women Engineers
  • Advisory Board Member at Community and Public Service Innovation Forum
  • Certified Financial Analyst Institute (CFA Institute)
  • Toastmasters
  • Institute of Management Consultants USA
  • International Association of Administrative Professionals

Certifications

  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Executive Negotiation Certification - method - 2016
  • Certified Business Strategy Professional (CBSP) - Strategy Execution - Cedar Works
  • First Aid/CPR Certified
  • Project Management Professional (PMP) - 2023, Project Management Institute (PMI)
  • Chief Officer Executive Leadership Program (CELP) - category - 2019

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