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Skills

  • One-on-one sessions
  • Regulatory compliance
  • Stakeholder relationship management
  • Process improvement
  • Project organization
  • Staff competency development
  • Interpersonal communication
  • First Aid/CPR
  • Operational improvement
  • Behavioral health program design

Work Experiences

  • Co-authored research papers on emerging therapy techniques.
  • Adapted to disruptions in physical therapy access during 2021.
  • Achieved results within three years.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved Excellence Award status.
  • Boosted overall patient success by 66%.
  • Collaborated on treatment plans with an interdisciplinary treatment team.
  • Completed full method assessments to determine the best courses of action.
  • Coordinated cross-referrals.

Summaries

  • Collaborative leader with experience in multidisciplinary teams.
  • Within Miscellaneous, senior Therapy Program Director and outstanding performer in process improvement and project management.
  • Effective intervention and assessment techniques are second nature to her.
  • Achieved a 77% boost in rural patient engagement.
  • Committed to patient outcome optimization.
  • Completed successful launch of teletherapy services, leading to a 46% increase in patient engagement and satisfaction across rural areas.
  • Accomplished leader with extensive experience in telehealth initiatives, achieving a 19% boost in rural patient engagement and reducing barriers to care.
  • Expert at leading group sessions and providing one-on-one therapy for a variety of issues.
  • A qualified counselor with a dedicated and focused approach.
  • Achieved 61% increases in patient outcomes.

Accomplishments

  • Significantly improved patient waitlist times by 42% by implementing an innovative triage and intake assessment system.
  • Oversaw department-wide shift to virtual therapy services in 2024, ensuring uninterrupted care for 17 clients during the COVID-19 pandemic.
  • Decreased therapy program dropout rates by 80% through the refinement of treatment engagement strategies and personalized follow-ups.
  • Provided mentorship and support to junior therapists, achieving a 36% growth in staff retention and employee engagement scores.
  • Developed specialized therapy programs for high-acuity patients, resulting in a 26% increase in successful patient discharges within 14 months months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 12 in the development of standard.
  • Established an Autism therapy program, expanding service accessibility to 6 patients and increasing patient engagement by 68%.
  • Co-authored a nationwide study on emerging therapeutic trends, contributing to peer-reviewed publications in standard and influencing industry-wide practices.
  • Expanded service reach through community partnerships, increasing therapy program enrollment by 42% within 11 months months.

Affiliations

  • Society of Women Engineers
  • National Rehabilitation Association (NRA)
  • American Psychological Association (APA) – Division of Rehabilitation Psychology
  • Council on Social Work Education (CSWE)
  • Project Management Institute
  • American Case Management Association (ACMA)
  • National Association of Social Workers
  • American Marketing Association
  • World Confederation for Physical Therapy (WCPT)
  • The International Society for Traumatic Stress Studies (ISTSS)

Certifications

  • American Health Information Management Association (AHIMA) Certified Professional
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification
  • Certified Autism Specialist (CAS)
  • Certified Business Analysis Professional (CBAP)
  • Certified Brain Injury Specialist (CBIS)
  • Certified Child and Adolescent Trauma Professional (CATP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Associate Certified Coach (ACC) from the International Coach Federation
  • Mental Health First Aid USA Certification
  • Project Management Professional (PMP)

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