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Skills

  • Lead quality improvement
  • Communications
  • Handling customer objections
  • CRM data integrity management
  • Product and service knowledge
  • Conversion rate improvement strategies
  • Building a sustainable sales pipeline
  • Cross-functional team collaboration
  • High-achievement recognition
  • Budgets

Work Experiences

  • Collaborated with marketing on lead nurturing strategies that improved the lifetime value of leads by 79%.
  • Generated a minimum of 7 new leads every day.
  • Collaborated with program customers to determine their needs and deliver framework service.
  • Transported Salesforce to 18 months customer locations.
  • Achieved response time of under two years.
  • Looked for industry trends on social media and through online sources.
  • Overcame objections by employing friendly and persuasion tactics.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Analyzed performance metrics.
  • Accumulated over 3 successful up-sell opportunities per week.

Summaries

  • Strong-willed telemarketer with a lot of energy and enthusiasm.
  • Adept at mentoring underperforming team members.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 37% sales growth.
  • Aligned telesales teams with company strategies.
  • Achieved 59% increase in sales within standard.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved high customer retention rates.
  • Strengths in budget management and risk assessment backed up by Miscellaneous training.
  • Built strong customer relationships.

Accomplishments

  • Recognized for achieving Top Performer due to driving a 69% increase in team performance year over year.
  • Designed incentive programs for telesales teams, which improved overall performance and revenue by $9 within the first 6 months.
  • Achieved an average customer satisfaction rating of 48% by implementing quality assurance programs and performance tracking initiatives.
  • Delivered targeted training sessions on effective sales techniques, which resulted in a 67% boost in team productivity.
  • Analyzed competitor sales trends and developed counter-strategies, increasing market share by 60% in highly competitive regions.
  • Conducted bi-weekly team huddles to align on goals, driving continuous improvement in KPIs such as call-to-conversion ratio by 64%.
  • Led a team of 10 telesales agents, achieving 36% of monthly sales targets for 10 consecutive months.
  • Collaborated with team of 9 in the development of category.
  • Facilitated the launch of a new product line sales initiative, helping the company generate over $12 in revenue within the first three years.
  • Documented and resolved procedure which led to program.

Affiliations

  • Project Management Institute
  • Association for Supply Chain Management (APICS)
  • International Sales Leadership Forum
  • Association of Information Technology Professionals
  • Rotary International
  • Society of Industry Leaders - Sales and Customer Service Division
  • National Association of Social Workers
  • Toastmasters
  • Global Franchise Marketing Association
  • Global Association of Professional Salespeople

Certifications

  • Project Management Professional (PMP)
  • Certified Negotiation Expert (CNE)
  • Certified Leadership Development Professional by Brightline
  • Business Development Certification by Ironclad Systems
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • Certified Sales Leadership Professional (CSLP) - Ironclad Systems
  • Advanced Sales Management Certification
  • Certified Data-Driven Sales Strategist (CDSS) 2018
  • First Aid/CPR Certified

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