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Skills

  • System marketing
  • Problem resolution
  • Regulatory compliance
  • Organization
  • Business opportunity identification
  • Product promotions
  • Miscellaneous expertise
  • Service agreements
  • Client account health monitoring
  • Escalation management

Work Experiences

  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Collaborated with operations to address account compliance issues, resulting in a 15% improvement in regulatory adherence and reduced risk.
  • Achieved Top Performer for outstanding performance in driving client satisfaction and reducing churn by 82%.
  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
  • Analyzed account trends and presented insights to executives that drove the development of 15 new product lines as strategic solutions.
  • Schedule appointments with potential and current customers to promote new products and services.
  • By reviewing business directories, building a database of leads, and streamlined, I was able to target potential clients.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Achieved Innovation Award for outstanding performance.
  • Analyzed delinquent accounts.

Summaries

  • Proactive Special Accounts Representative with 14 years of experience perceiving and addressing customers' needs to generate sales.
  • Dedicated sales professional with experience engaging with prospects, negotiating deals, and risk assessment and performance reporting.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Achieved Excellence Award for exceptional performance in client satisfaction.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • 16 years of entrepreneurial experience in process and procedure sales.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.

Accomplishments

  • Outperformed department targets by achieving a 71% repayment rate on delinquent accounts, contributing to overall revenue growth.
  • Improved the turnaround time for resolving customer disputes by 11 days through the introduction of efficient dispute handling templates.
  • Trained new team members on HubSpot, ensuring seamless integration into daily workflows for increased productivity.
  • Initiated restructuring of accounts management workflow, leading to a 13% increase in team efficiency.
  • Saved the company 5 annually by reducing the number of delinquent accounts through increased data analysis and intervention strategies.
  • Resolved product issue through consumer testing.
  • Led Adobe Creative Suite integration project, improving internal processing times by 14%.
  • Led change management initiatives during metric, reducing employee turnover by 68% within the first two years.
  • Leveraged customer feedback to implement service improvements, leading to a 79% increase in loyalty program participation.
  • Established a proactive account monitoring system which identified early signs of delinquency, reducing bad debt write-offs by 17.

Affiliations

  • International Association of Accounts Receivable Professionals (IAARP)
  • Certified Commercial Collection Analyst (CCCA)
  • American Society of Safety Professionals
  • National Credit Union Administration (NCUA)
  • Association for Financial Professionals (AFP)
  • Rotary International
  • Freemason
  • Jaycees
  • American Collectors Association International (ACA International)
  • Toastmasters

Certifications

  • Certified Accounts Portfolio Manager (CAPM) – Cedar Works
  • Account Management and Upselling Professional Certification – Lakeside Partners
  • Lean Six Sigma Green Belt Certification – International Association for Six Sigma Certification
  • Certified Credit & Risk Analyst (CCRA) – Cedar Works
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Information Professional (CIP) – Association for Intelligent Information Management (AIIM)
  • Excel for Account Management Professional Certificate – HubSpot
  • Client Engagement and Contract Management Certificate – HubSpot
  • Credit and Accounts Receivable Specialist (CARS) – Ironclad Systems
  • Introduction to Financial Accounting Certificate – Coursera

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