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Skills

  • First Aid/CPR
  • Inventory management
  • Program evaluation
  • Compliance tracking and auditing
  • Key account management
  • Process improvement
  • Relationship development
  • Supervision
  • Change Management and Implementation
  • Effective communication and collaboration

Work Experiences

  • Managed vendor relations and contracts, saving $14 and delivering premium contract pricing through strategic partnerships.
  • Assumed responsibility for Jira product line.
  • Averaged a 25% increase in target KPIs.
  • Streamlined operations and cut costs to save $15+ while removing the need for outside vendors.
  • Finished program of project, which resulted in category.
  • Answered 2 phone calls per three years to assist customers.
  • Saved money by developing functional solutions to standard problems.
  • Was in charge of all tasks delegated to me, including data analysis and workflow optimization.
  • Learned stakeholder engagement and team leadership to help with office needs.
  • Acted as a liaison between various departments in order to put new improvement plans and changes in place.

Summaries

  • Accomplished in automating complex performance-tracking systems, resulting in 18% faster turnaround times and improved client satisfaction levels by 61% %.
  • Communicative and team-oriented, with HubSpot expertise.
  • Achieved 37% cost savings.
  • System, program, and category are all available.
  • ServiceNow and Salesforce experts with exceptional interpersonal skills.
  • Knowledge of QuickBooks in depth, as well as budget management and cross-functional collaboration abilities.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Strategic planning in procedure settings and strategic planning in vendor management settings.
  • Strategic thinker with expertise in performance reporting.
  • With hands-on experience, eager to learn new skills and advance knowledge.

Accomplishments

  • Launched a performance tracking tool that reduced manual reporting inefficiencies and improved time-to-decision by 5 days.
  • Prioritized process automation initiatives that increased throughput by 77%, while minimizing manual errors by 85% within the first quarter.
  • Enhanced decision-making efficiency by integrating a data-driven performance dashboard, increasing forecasting accuracy by 37%.
  • Championing leadership development, facilitated workshops that improved management competency by 59% as assessed by post-program surveys.
  • Developed and deployed continuous improvement strategies that led to a 39% reduction in errors and increased overall team productivity.
  • Re-engineered internal performance metrics, boosting key performance indicators (KPIs) by 8% within customer success and delivering consistent results.
  • Developed a client engagement program that increased customer satisfaction rates by 48% and improved retention of key accounts.
  • Streamlined departmental workflows, reducing average project turnaround time by 50% while maintaining high client satisfaction scores.
  • Developed alignment meetings structure that decreased process inefficiencies and improved team collaboration, reducing project lead times by 26%.
  • Led cross-functional teams to implement a performance management system that resulted in a 82% increase in employee productivity within 16 months.

Affiliations

  • Member of the Society for Human Resource Management (SHRM) since 2024, consistently participating in initiatives around performance management and employee engagement.
  • Certified Lean from the International Society for Performance Improvement (ISPI), specializing in organizational process enhancements.
  • Associate of the Organisational Development Network (ODN), specializing in the integration of technology to streamline performance feedback reporting.
  • Member of the Employee Assistance Professionals Association (EAPA), promoting improved workplace productivity through advanced performance assessments.
  • Certified in the Lean Six Sigma Black Belt from the Institute of Industrial and Systems Engineers (IISE), focusing on reduction in operational inefficiencies.
  • Advisor in the Association for Talent Development (ATD), working on research around employee engagement and performance feedback systems.
  • Key member of the International Coach Federation (ICF) for over 4 years, offering expertise in management coaching and employee performance improvement.
  • Member of the Performance and Reward Center (PARC), advocating for innovative approaches to managing employee performance incentive programs.
  • Belong to the Project Management Institute (PMI), focusing on project-based performance optimization techniques and process audits.
  • Affiliate of the National Management Association (NMA), actively involved in leadership development programs oriented toward performance optimization.

Certifications

  • Certified Compensation Professional (CCP)
  • Google Certified Professional Cloud Architect
  • Certified Process Improvement Manager (CPIM) - method
  • Microsoft Certified: Azure Fundamentals
  • Certified Talent Development Professional (CTDP)
  • Certified ScrumMaster (CSM)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Six Sigma Black Belt (CSSBB)
  • Certified Financial Planning and Analysis (FP&A) Professional
  • Advanced Budgeting and Forecasting Certificate - standard

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