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Skills

  • Process implementation
  • Appraisals
  • Time management and prioritization
  • Data analysis
  • Budgets
  • Conflict resolution and mediation
  • Communications
  • Market research
  • Cross-functional team collaboration
  • Business operations

Work Experiences

  • Achieved 20% occupancy within 16 weeks.
  • Achieved 17% increase in leasing.
  • Achieved a 45% completion rate.
  • Answered an average of 7 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Achieved a 65% increase in lease renewals over 2023.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Worked with mortgage companies to accurately determine clients' loan and mortgage options.
  • Double-checked the data's accuracy and integrity.
  • Worked closely with clients to help them get the loans, inspections, and credit reports they needed.
  • Achieved Top Performer for outstanding leasing performance, successfully increasing occupancy rates by 58% at framework.

Summaries

  • 12 years of experience.
  • Achieved 49% rentable revenue growth.
  • Design and development of successful program embedded software applications in the past.
  • Customer-focused Sales Representative with 11 years of experience solving problems for clients.
  • Clear understanding of team leadership and stakeholder engagement as well as project management training.
  • Senior Leasing Consultant who is well-organized and knows a lot about framework property sales and mortgage coordination.
  • Motivated Senior Leasing Consultant with experience managing large-scale projects, including budgeting and administration.
  • Accomplished leasing professional with in-depth portfolio management experience, overseeing 17 residential units while maintaining 63% occupancy and ensuring property retention success.
  • Adept at conducting market analysis to recommend competitive pricing strategies, resulting in occupancy growth by 17% and maximizing rental revenue.
  • Achieved a 34% renewal rate.

Accomplishments

  • Proactively monitored and adjusted property inspection schedules, which decreased maintenance requests by 68% over the course of two years.
  • Maintained a zero-complaint record on legal compliance during two years by ensuring adherence to Fair Housing regulations across all transactions.
  • Introduced competitive pricing strategies based on market research, which grew revenue by 35% with no decrease in closing rates.
  • Ensured rigorous application of staged property models leading to a 16% increase in tenant applications at open house events.
  • Optimized waiting list management, leading to 39% faster lease processing during peak rental seasons.
  • Collaborated with marketing to develop targeted outreach campaigns, resulting in 68% growth in prospective tenant leads.
  • Trained and mentored a team of 7 junior leasing consultants, raising team productivity by 70%.
  • Conducted weekly market analysis to optimize pricing strategies, leading to a 33% increase in profits for the landlord.
  • Promoted resident events to improve community engagement, resulting in a 57% increase in lease renewals.
  • Surpassed monthly leasing targets by 26% for 2018, resulting in consistent organizational growth and high occupancy rates.

Affiliations

  • Lions Club
  • Jaycees
  • International Council of Shopping Centers (ICSC)
  • Association for Supply Chain Management (APICS)
  • National Apartment Association (NAA)
  • Council of Multiple Listing Services (CMLS)
  • National Association of Residential Property Managers (NARPM)
  • Toastmasters
  • Founding Member of Boston Leasing Professionals Group
  • Freemason

Certifications

  • Google Certified Professional Cloud Architect
  • Advanced Leasing Operations Course - Brightline
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Cisco Certified Network Associate (CCNA)
  • National Fair Housing Certification Program
  • Property Marketing Masterclass Certification - Microsoft Excel
  • Residential Management Professional (RMP) - system
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Occupancy Specialist (COS) - National Center for Housing Management (NCHM)
  • CompTIA Security+

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