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Skills

  • Extremely organized
  • Process implementation
  • Clerical support
  • Risk management processes and analysis
  • Business operations
  • Interpersonal and written communication
  • Organization
  • Budgets
  • Public speaking
  • Problem resolution

Work Experiences

  • Achieved Excellence Award for outstanding leasing performance.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Educated over 2 weekly clients on the buying and selling processes to improve customer satisfaction and understanding.
  • Appraised over 15 properties, maintaining accuracy and utilizing knowledge of initiative markets for accuracy every 18 months.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Transported Power BI to the past year customer locations.
  • Achieved 20% occupancy within 16 weeks.
  • Achieved 17% increase in leasing.
  • Achieved a 45% completion rate.
  • Cold calling and referrals were used to generate leads for sales and rental properties.

Summaries

  • Achieved 30% growth in inquiries.
  • 12 years of experience.
  • Senior Leasing Consultant with 10 years of successful strategic planning and data analysis experience.
  • Category are well-understood.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Achieved a 50% lease conversion improvement.
  • Customer-focused Sales Representative with 11 years of experience solving problems for clients.
  • Senior Leasing Consultant with 6 years of experience in budget management.
  • Accomplished leasing professional with in-depth portfolio management experience, overseeing 17 residential units while maintaining 63% occupancy and ensuring property retention success.
  • Accomplished Senior Leasing Consultant.

Accomplishments

  • Used Microsoft Excel to efficiently manage leasing documentation, reducing administrative time by 17% per application.
  • Addressed and resolved complex tenant issues, thereby improving overall tenant satisfaction by 75%.
  • Maintained a zero-complaint record on legal compliance during two years by ensuring adherence to Fair Housing regulations across all transactions.
  • Increased sales 15% over the past year.
  • Resolved product issue through consumer testing.
  • Implemented a tenant referral program, which contributed to 28% reduction in marketing expenses while increasing lead generation.
  • Trained and mentored a team of 7 junior leasing consultants, raising team productivity by 70%.
  • Developed and maintained partnerships with local businesses for referral promotions, resulting in a 21% increase in leasing inquiries.
  • Proactively monitored and adjusted property inspection schedules, which decreased maintenance requests by 68% over the course of two years.
  • Effectively used industry analysis and competitor insights to adjust leasing strategies, resulting in a 30% higher lease conversion rate.

Affiliations

  • Property Management Association (PMA)
  • Building Owners and Managers Association International (BOMA)
  • Residential Leasing and Management Council (RMLC)
  • Accredited Residential Manager (ARM) by IREM
  • Certified Marketing Professional (CMP) by NAA
  • Rotary International
  • Founding Member of Boston Leasing Professionals Group
  • National Real Estate Investor (NREI) Advisor Network
  • National Board of Lease Advisors
  • Freemason

Certifications

  • Tenant-In-Law Application Review Certification
  • Certified Leasing and Marketing Professional (CLMP)
  • IREM Certified Leasing Specialist
  • Certified Public Accountant (CPA)
  • Certified Negotiation Expert (CNE) Designation
  • Project Management Professional (PMP)
  • Affordable Housing Professional Certification - National Affordable Housing Management Association (NAHMA)
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)

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