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Skills

  • Salesforce expertise
  • Batch Processing of Documents
  • Production records management
  • Data privacy and security compliance
  • Organization
  • Budgets
  • Method equipment
  • Client Retention Strategies
  • Document Scanning Operations
  • Confidential file handling

Work Experiences

  • Achieved top performance recognition.
  • Decreased errors by 35%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Automated scan indexing workflows using Power BI to boost throughput by 71%, reducing overall manual processing time.
  • Achieved archival preservation.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved zero downtime over two years.
  • Converted documents into digital format.
  • Aided historical preservation.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Collaborated with IT for troubleshooting.
  • Detailed knowledge of machine setup and adjustment.
  • Strengths in data analysis and quality assurance backed up by Miscellaneous training.
  • Boosted overall efficiency.
  • Within Miscellaneous, senior Scan Associate and outstanding performer in quality assurance and stakeholder engagement.
  • Scan Associate with 7 years of successful strategic planning and budget management experience.
  • ServiceNow and Microsoft Office suite expert.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated system professional seeking Scan Associate opportunity to put 6 years of experience in related roles to good use.
  • Adept at responding to customer inquiries.

Accomplishments

  • Developed and implemented daily reporting mechanisms using Salesforce to track scanning throughput, improving team efficiency by 29%.
  • Collaborated with team of 13 in the development of initiative.
  • Executed a department-wide initiative that automated document uploads, reducing manual input effort by 45%.
  • Set up and maintained a document indexing system, increasing retrieval speed for archived files by 45%.
  • Partnered with legal and compliance teams to ensure metric documents met stringent regulatory requirements, reducing compliance gaps by 58%.
  • Collaborated with IT for troubleshooting and improving system performance that reduced scanning downtime by 81%.
  • Helped eliminate paper waste by converting at least 46% of client documents to electronic storage, supporting corporate sustainability goals.
  • Handled confidential documentation securely, adhering to strict data privacy regulations and minimizing risks of data breaches.
  • Partnered with IT to test and implement new scanning software features, which contributed to a 56% reduction in OCR errors.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Active Participant in Legal Document Compliance Forum
  • Toastmasters
  • International Legal Technology Association (ILTA)
  • International Association of Privacy Professionals (IAPP)
  • Society of Human Resource Management
  • National Association for Information Destruction (NAID)
  • Elected Officer in Document Management Organization 2021
  • Jaycees
  • Document Management and Records Association (DMRA)
  • Member of the Privacy and Data Protection Working Group

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Lean Six Sigma Yellow Belt Certification
  • AIIM Enterprise Content Management (ECM) Practitioner
  • Apple Certified Associate (ACA)
  • ICRM Certified Records Analyst (CRA)
  • Certified Public Accountant (CPA)
  • Certified Information and Records Manager (CIRM)
  • CompTIA Security+
  • Certified Scanning Professional (CSP) by The Institute for Scanning Technologies

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