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Skills

  • MS Office
  • Nonconforming material reporting and analysis
  • Statistical Process Control (SPC)
  • Cross-departmental leadership
  • Regulatory compliance
  • Process auditing and control
  • Documentation review for regulatory compliance
  • Risk assessment and mitigation
  • Product tests
  • Process improvement

Work Experiences

  • Answered 11 calls per the past year to help customers with their questions and concerns.
  • Collaborated with cross-functional teams to establish updated quality guidelines that improved the rate of on-time deliveries by 20%.
  • Collaborated with the R&D department.
  • Conducted consistent process auditing.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with cross-functional teams.
  • Achieved results within 4 months.
  • Architectural enhancements, design solutions, and integration solutions were all suggestions I made.
  • Contributed to the acquisition of OSHA certification.
  • Achieved a 25% increase in accuracy.

Summaries

  • Determined team player with a track record of identifying and tracking critical issues.
  • Adept in performing Gage Repeatability and Reproducibility (Gage R&R) analysis.
  • Quality Control Checker procedure program Quality Control Checker program Quality Control Checker Quality Control Checker [Job
  • Achieved results over 18 years.
  • Costs were consistently reduced while profits were increased.
  • Fully compliant with all safety procedures and rules.
  • With a commitment to accuracy and efficiency, this person has an engaging and pleasant personality.
  • Achieved a 52% decrease in product variability.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Adept at identifying quality and safety risks.

Accomplishments

  • Worked with manufacturing teams to perform detailed failure mode and effects analysis (FMEA), effectively preventing potential quality risks.
  • Resolved product issue through consumer testing.
  • Successfully conducted root cause analysis on quality deviations, resulting in a 45% reduction in defective products.
  • Regularly interfaced with customers to resolve quality issues, leading to a 54% increase in customer retention rates.
  • Designed and executed a continuous improvement plan that reduced error rates in final product inspections by 83%.
  • Led a supplier quality improvement project that reduced return material authorizations (RMAs) by 37% over a 2-month period.
  • Coordinated with production supervisors to recalibrate machines, dramatically improving product conformity by 20%.
  • Eliminated repetitive inspection tasks by implementing automated testing solutions, saving 8 hours of labor per week.
  • Created a system for tracking and documenting deviations, ensuring effective communication and resolution within several months.
  • Participated in cross-departmental process flow analysis and suggested improvements, which increased operational efficiency by 76%.

Affiliations

  • National Association for Healthcare Quality (NAHQ) Member
  • National Institute of Standards and Technology (NIST)
  • Member of the Global Quality Co-op (Local Chapter) Portland
  • ISO Auditors Association
  • Certified Calibration Technician (CCT) by ASQ
  • Global Supply Chain Institute (GSCI) Affiliate
  • Rotary International
  • Institute of Industrial and Systems Engineers (IISE)
  • Project Management Institute (PMI) for quality-focused project managers
  • Membership with the Environmental Protection Agency (EPA) Compliance Working Group 2015

Certifications

  • Proficiency in Quality Management Software - Salesforce
  • American National Standards Institute (ANSI) Quality Certification
  • Advanced Product Quality Planning (APQP) Certification
  • Certified Quality Auditor (CQA) – standard
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Production and Inventory Management (CPIM) - APICS
  • Certified Reliability Engineer (CRE) – method
  • First Aid/CPR Certified
  • SHRM Certified Professional (SHRM-CP)
  • ISO 9001:2015 Lead Auditor Certification

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