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Skills

  • Clinical documentation management
  • Customer service in healthcare environments
  • Organization
  • Multi-line phone system management
  • Confidentiality and discretion in patient records
  • Process improvement
  • Regulatory compliance
  • Healthcare data entry
  • Supervision
  • Healthcare workflow facilitation

Work Experiences

  • Coordinated patient appointments.
  • Conducted 14 interviews in 2023.
  • Achieved a 26% reduction in patient wait time.
  • Assisted nursing staff with patient care documentation.
  • Achieved accurate insurance claim processing for 13 medical procedures weekly.
  • Created an organized patient filing system.
  • Assisted in the recruitment process for administrative staff.
  • Assisted in billing.
  • Assisted nursing staff with managing patient care documentation, ensuring 61% compliance with HIPAA regulations.
  • Analyzed results to improve service quality.

Summaries

  • Adept in financial record management.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 66% rate of HIPAA compliance.
  • Costs were consistently reduced while profits were increased.
  • Trained in Asana and possesses exceptional project management abilities.
  • Adept in tracking medical supply inventory, ensuring minimal shortages and timely restocking, contributing to a 30% reduction in supply-related issues.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 23% reduction in patient check-in times.
  • Knows how to manage charts, forms, and payments.
  • Adept in tracking medical supply inventory.

Accomplishments

  • Collaborated with team of 2 in the development of system.
  • Redesigned medical record filing systems, reducing retrieval times by 73%, and ensured improved accessibility for healthcare providers.
  • Efficiently coordinated training sessions and seminars on best practices in nursing, contributing to a 59% improvement in skill competency scores for 9 RNs.
  • Improved revenue collection by implementing a streamlined invoicing process, reducing patient payment times by 55% over 13 months.
  • Executed billing and insurance claim processing, ensuring a 23% accuracy rate in claims submissions and reducing reimbursement delays.
  • Developed and launched a patient reminder system to reduce no-shows, leading to a 18% reduction in missed appointments within the first 17 months.
  • Organized departmental meetings between administration and healthcare providers, enhancing communication, and reducing project delays by 44% %.
  • Coordinated transportation for patients to medical appointments, in collaboration with local transit, increasing patient satisfaction scores by 32%.
  • Monitored and managed patient billing accounts, successfully recovering over $4 in overdue payments within three years.
  • Trained healthcare administrative staff on new scheduling software, resulting in a 64% improvement in appointment scheduling accuracy.

Affiliations

  • American Society of Safety Professionals
  • Association for Computing Machinery
  • American Academy of Ambulatory Care Nursing (AAACN)
  • American Medical Informatics Association
  • Association of American Medical Colleges (AAMC)
  • Medical Office Managers Association of America (MOMAA)
  • Healthcare Professional Networking Group at Seattle
  • International Association for Healthcare Security and Safety (IAHSS)
  • Association of Perioperative Registered Nurses (AORN)
  • Project Management Institute

Certifications

  • HIPAA Professional (HIPP) Certification — Lakeside Partners
  • ServSafe
  • Excel for Healthcare Professionals Certification — framework 2019
  • Certified Professional Coder (CPC) - AAPC
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS) — Healthcare Information and Management Systems Society
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)

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