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Skills

Goal setting
Problem-solving
Performance optimization
Policy/program development
RFI Scanners
Customer service
API Integration
Trend forecasting
Budget Management
Project management

Work Experiences

Oversaw the work of 9 employees with the goal of increasing productivity, efficiency, and cost savings.
Created, implemented, and updated policies to keep the company flexible and responsive to changing market conditions.
Developed effective 4 month business plans to help strategic decision-makers focus on achieving long-term goals.
Improved operational quality by delivering and implementing staff engagement, gender diversity, and cultural programs, as well as a robust reporting tool.
Set a sales budget for all prime costs, loss of goods, and controllable items to improve cash flow.
Was in charge of the day-to-day operations of category business, which included 11 employees spread across 18 locations.
Determined the client's business and operational needs and introduced services to meet those needs.
Method and procedure incidents were reported to Front End Operations Manager for assistance and resolution.
Analyzed financial statements and procedure reports to track program performance and come up with ways to improve and cut costs.
Achieved Excellence Award for instituting a new operations monitoring system that quickly identified bottlenecks, reducing production errors by 41%.

Summaries

Results-oriented Customer Service professional with project management, client relations, and risk assessment strengths.
Proven track record of developing and implementing targeted business operations plans, as well as overseeing framework aspects that result in program.
Front End Operations Manager and team leader with 2 years of experience in initiative settings.
To maximize efficiency and balance objectives with operational requirements, smoothly administer budgets, train staff, and monitor procedures.
Multilingual and fluent in Spanish and Mandarin, with a strong grasp of cultural differences.
Looking forward to taking on a new challenge with a successful team.
Ability to recognize system issues and integrate process solutions to achieve procedure.
Expert in procedure with a strong aptitude for improved and implemented.
In a highly competitive environment, successful at motivating, training, and developing team members to drive profitability.
Successful contract negotiation and process improvement by a focused Operations Manager.

Accomplishments

Deployed a real-time analytics dashboard using Asana to monitor front-end performance, reducing downtime response by 72%.
Standardized front-end development processes across 7 region-based teams, boosting front-end project collaboration efficiency by 21%.
Enabled cross-browser compatibility testing through automation, resulting in 74% fewer cross-platform bugs reported post-launch.
Managed a team of 11 front-end developers to deliver a metric web application, resulting in a 38% improvement in user satisfaction within 18 months.
Headed the overhaul of QuickBooks user interface, resulting in a 56% increase in user engagement and 20% rise in customer satisfaction scores.
Optimized front-end performance by auditing and refactoring critical pages, resulting in a 75% decrease in bounce rates.
Migrated the front-end architecture from HubSpot to metric, resulting in a 70% decrease in maintenance costs and complexity.
Designed and implemented end-to-end A/B testing workflows, driving a 20% lift in site conversions.
Optimized the integration of third-party APIs, improving data fetch times by 61% and overall application responsiveness.
Led the integration of Asana for project task automation, reducing front-end development time by 52% and boosting overall team productivity.

Affiliations

Participant, DevOps and Frontend Optimization Meetup (Monthly Sessions)
Member, Responsive Design Association
Member, User Experience Professionals Association (UXPA)
Contributing Author, Developer Weekly Programming Newsletter
Organizer, Front-End Developers Meetup Network Columbus
Member, Front-End Web Developers Slack Community
Member, International Association of Web Developers
Certified, Google Mobile Web Specialist
Volunteer, FreeCodeCamp Front End Initiatives
Contributor, GitHub Open Source Front-End Projects

Certifications

Mobile Web Specialist Certification by Google
Cisco Certified Network Associate (CCNA)
First Aid/CPR
Certified Cross-Browser Compatibility Engineer by Brightline
Microsoft Certified: Azure Developer Associate
Google Analytics Individual Qualification (GAIQ)
Certified WCAG 2.1 Compliance Specialist by Beacon Labs
SHRM Certified Professional (SHRM-CP)
SAP Certified Application Associate
Certified Agile Front-End Professional by Cedar Works

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