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Skills

  • Budget Management
  • Organization
  • Policy/program development
  • Cross-functional collaboration
  • Financial administration
  • First Aid/CPR
  • Inventory management
  • Cross-functional team management
  • Purchasing and planning
  • Problem resolution

Work Experiences

  • Set departmental performance goals, set sales team timeline targets, and trained new employees.
  • Hired and mentored the core start-up team, which was tasked with laying out the company's initial policies and procedures.
  • Increased sales revenue by 7% with $12 in new annual sales.
  • Created, implemented, and updated policies to keep the company flexible and responsive to changing market conditions.
  • Created and implemented promotional strategies to help the company succeed while staying within budget.
  • Analyzed financial statements and procedure reports to track program performance and come up with ways to improve and cut costs.
  • Achieved a 71% improvement in customer onboarding rates.
  • Method and procedure incidents were reported to Front End Operations Manager for assistance and resolution.
  • Determined the client's business and operational needs and introduced services to meet those needs.
  • Achieved Excellence Award for instituting a new operations monitoring system that quickly identified bottlenecks, reducing production errors by 41%.

Summaries

  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Strategic thinker with expertise in process improvement.
  • CPA certified
  • Engaging personality, service-oriented background, and expertise in cross-functional collaboration.
  • Student pursuing a Customer Service degree who is eager to contribute developed knowledge in the role of Front End Operations Manager.
  • Quality assurance in framework settings and quality assurance in data analysis settings.
  • Dedicated leader with 16 years of business planning and oversight experience.
  • In a highly competitive environment, successful at motivating, training, and developing team members to drive profitability.
  • Recognized for operational, customer service, standard, and procedure excellence.
  • Professional with exceptional sales, cross-functional collaboration, and performance reporting abilities.

Accomplishments

  • Mentored junior front-end developers, enhancing team skill levels and reducing error rates by 57% in new deployments.
  • Championed mobile-first design strategies, leading to a 80% increase in mobile traffic and 67% growth in mobile conversions.
  • Streamlined deployment processes using CI/CD pipelines, cutting deployment time by 36% and increasing code delivery frequency.
  • Managed a team of 11 front-end developers to deliver a metric web application, resulting in a 38% improvement in user satisfaction within 18 months.
  • Introduced a mobile-first design philosophy for ecommerce platforms, which increased mobile order value by 19% over the following 8 quarters.
  • Established a front-end onboarding program to help new hires quickly align with company coding standards, decreasing training time by 75%.
  • Led cross-functional collaboration between front-end, UX, and marketing teams to deliver metric, achieving a 36% increase in conversion from the landing page.
  • Collaborated with backend developers and UX/UI designers to rearchitect Power BI front end, reducing load time by 26% and improving SEO rankings.
  • Drove successful launch of Asana landing pages with a 25% improvement in industry-standard page load times.
  • Liaised with the UX design team to prioritize UIs based on user feedback, resulting in 64% higher Net Promoter Scores during post-launch assessments.

Affiliations

  • Attendee, CSS Conf EU (2015, Boston)
  • Participant, DevOps and Frontend Optimization Meetup (Monthly Sessions)
  • Member, User Experience Professionals Association (UXPA)
  • Volunteer, Women Who Code (Frontend Focused Initiatives)
  • Member, International Association of Web Developers
  • Member, Front-End Web Developers Slack Community
  • Certification Holder, Google UX Design Professional Certificate
  • Participant, React Summit Conference (2018, Atlanta)
  • Contributor, GitHub Open Source Front-End Projects
  • Fellow, Code for America (Technological Initiatives Contributor)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • Fundamentals of Front-End Development by Lakeside Partners
  • Certified DevOps for Front-End Teams by Brightline
  • Certified Web Developer - HTML5, CSS3 by Meridian
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • SAP Certified Application Associate
  • Advanced CSS Certification by Coursera

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