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Skills

  • Effective communication with managers
  • First Aid/CPR
  • Efficient Stock Rotation
  • Conflict resolution in team settings
  • Operational improvement
  • Cleaning procedures
  • Team management
  • Preventive maintenance strategies
  • Communications
  • Safety processes and procedures

Work Experiences

  • Collaborated with cross-functional teams.
  • Applied knowledge of Adobe Creative Suite to create featured displays.
  • Was in charge of replacing damaged or missing products in a timely and efficient manner.
  • Achieved a 20% increase in merchandise visibility.
  • Communicated clearly with day shift employees.
  • Used process equipment to haul category and standard items from stock and placed them on the appropriate store shelves.
  • Kept track of deliveries by comparing merchandise to invoice paperwork and reporting any discrepancies to the supervisor.
  • Assisted in handling over 6 pallets of new merchandise a night, ensuring shelves were fully stocked by morning with minimal errors.
  • Communicated efficiently with department managers.
  • Kept up with available products, store promotions, and customer service policies to become a better shopper.

Summaries

  • Fast worker who pays close attention to detail and follows through.
  • Accomplished Overnight Modular Team Associate able to manage and prioritize restocking of essential products. Successfully improved customer-facing product availability during overnight shifts.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 38% reduction in stock replenishment errors.
  • Adept at leading modular resets.
  • Overnight Modular Team Associate with 3 years of successful strategic planning and client relations experience.
  • Achieved a 74% reduction in training time for new hires.
  • Boosted customer engagement.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Category environments are something I'm very familiar with.

Accomplishments

  • Reduced total shrink by 37% within the department by enhancing the accuracy and frequency of stock checks.
  • Managed the cross-functional collaboration department backstock, reducing shrinkage and discrepancies by 30% for 2023.
  • Collaborated closely with merchandising managers to realign modular sets, leading to a 59% increase in high-priority product visibility.
  • Implemented emergency protocols during a store-wide incident, keeping the safety of employees and customers intact with zero injuries reported.
  • Developed a scoring system to independently rate shelf-stocking accuracy, which improved nightly associate performance levels by 54%.
  • Designed and implemented a rotational schedule that resulted in a 72% improvement in overnight stocking efficiency in finance.
  • Played a key role in maintaining compliance with backroom hazard identification protocols, ensuring zero safety incidents during two years.
  • Improved backstock organization, implementing a new tracking system that reduced misplacements by 48% over several months.
  • Mentored 5 new hires on proper inventory management techniques, contributing to a 75% reduction in inventory errors within 6 months.
  • Resolved product issue through consumer testing.

Affiliations

  • Freemason
  • Association for Computing Machinery
  • Retail Merchandising and Marketing Association
  • Certified Forklift Operator
  • Retail Industry Leaders Association (RILA)
  • Lions Club
  • American Marketing Association
  • Certified Professional in Supply Management (CPSM)
  • International Association of Administrative Professionals
  • Society of Human Resource Management

Certifications

  • Certified Associate in Project Management (CAPM) - PMI
  • Apple Certified Associate (ACA)
  • Certified Customer Satisfaction and Retention Specialist - Meridian
  • Certified Data Analytics for Inventory Management - Summit Group
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Customer Service Professional (CCSP) - Ironclad Systems
  • Warehouse and Operations Safety Certification - Vantage - 2023
  • Loss Prevention Certification for Retail Associates - Ironclad Systems
  • Store Operations Leadership Certification (SOLC) - Brightline - 2023
  • Microsoft Certified Systems Engineer (MCSE)

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