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Skills

  • Team management
  • Problem resolution
  • Cross-functional collaboration
  • Project organization
  • Ground service equipment management
  • Attention to detail
  • Communications with pilots
  • Cargo staging standards
  • Ground service equipment (GSE) operation
  • Process improvement

Work Experiences

  • Solved program issues, improved operations, and provided excellent customer service.
  • Transported Microsoft Excel to 18 months customer locations.
  • Coordinated with air traffic control to ensure safe distances for aircraft taxiing and gate arrangements, leading to a 79% improvement in safety adherence.
  • Calculated and coordinated aircraft balance load for optimal fuel consumption, resulting in savings of $3 per flight.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 62% improvement in safety adherence.
  • In charge of cargo and baggage, ensuring that everything was well-stowed and secure during flights.
  • Collaborated with standard airline personnel.
  • Coordinated the timely and accurate loading and unloading of 7 flights daily, ensuring 98% on-time departures.
  • Achieved zero deficiencies cited by aviation regulatory bodies in 2019.

Summaries

  • Coordinated optimal loading balances.
  • Achieved 77% better on-time performance across multiple flights.
  • Acknowledged for operational excellence.
  • Award-winning Ground Handler.
  • Adept at orchestrating high-stakes VIP flight operations.
  • Ground Handler is a multi-talented Ground Handler who is consistently rewarded for planning and operational improvements.
  • Adept at troubleshooting ground service equipment issues.
  • Strong QuickBooks skills, as well as the ability to complete documents accurately and on time.
  • Communicates seamlessly between flight crews and ground staff.
  • Adhered to airline policies.

Accomplishments

  • Participated in safety audits and inspections, helping to reduce compliance violations by 60% and avoid potential fines.
  • Optimized the usage of ground support vehicles, leading to cost savings of $9 in fuel and maintenance expenses.
  • Collaborated with initiative airline personnel to streamline ground operations, reducing baggage handling errors by 25%.
  • Implemented real-time tracking for passenger luggage, reducing lost baggage reports by 26% and claims by $7.
  • Identified and addressed bottlenecks in luggage transfer processes, lowering transfer time between connecting flights by 51%.
  • Reduced reported baggage damage cases by 27% through improvements in handling techniques and use of protective materials.
  • Documented and resolved process which led to initiative.
  • Developed and executed baggage handling protocols that reduced aircraft turnaround times by 34%, leading to increased on-time departures.
  • Reduced workplace injury incidents by 84% through consistent enforcement of safety protocols and conducting regular safety drills.
  • Coordinated the movement of 11 pieces of equipment daily, ensuring efficient resource allocation and minimal delays.

Affiliations

  • Jaycees
  • American Marketing Association
  • Aircraft Mechanics Fraternal Association (AMFA)
  • Association for Supply Chain Management (APICS)
  • Society of Aircraft Engineers and Technicians (SAET)
  • Professional Aviation Maintenance Association (PAMA)
  • Airfield Ground Operations Monitoring Team – 2022
  • National Association of Social Workers
  • Certified Ground Support Professional – Scrum Master
  • National Safety Council (NSC) - Aviation Safety Division

Certifications

  • Aviator Ground Handling Best Practices Certification
  • IATA Ground Operations Management Certification
  • IATP (International Air Transport Professional) Certificate
  • Airport Security Coordinator (ASC) Training
  • Project Management Professional (PMP)
  • Certified Professional in Supply Management (CPSM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Hazardous Materials Manager (CHMM)
  • IATA Aviation Security Awareness Certificate
  • Airports Council International (ACI) Global Safety Network

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