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Skills

  • Customer service
  • Customer Relationship Management (CRM) Software Proficiency
  • Operational improvement
  • Customer relations
  • Client needs assessment
  • Supervision
  • Account development
  • Account servicing
  • Strategic planning
  • Order processing

Work Experiences

  • Created and used program reports to assist leadership in making key decisions and exceeding operational goals.
  • Achieved acquisition worth $17.
  • Anticipated customer buying patterns.
  • Achieved results over a 18 months period.
  • Adjusted store pricing.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Achieved 77% above goals.
  • Achieved 13% repeat business rate in one year.
  • Achieved a 39% customer satisfaction increase.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.

Summaries

  • Achieved a 72% increase in conversion rates.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Customer service, research, and conflict resolution skills are all excellent.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Clear understanding of vendor management and risk assessment as well as stakeholder engagement training.
  • Achieved up to 84% growth.
  • Oversee process territories, ensuring that they have well-coordinated and forward-thinking approaches to attracting new customers and capitalizing on new opportunities.
  • Achieved a 52% increase in monthly revenue.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.

Accomplishments

  • Earned Excellence Award for highest regional sales performance in the category of HubSpot for 2015.
  • Formulated and introduced a sales incentive program that improved staff performance, leading to a 80% increase in store-wide sales.
  • Led initiatives to reduce customer complaint issues by 72% within one year, resulting in improved store reputation.
  • Trained sales associates on Asana specifications, increasing department-wide sales figures by 32%.
  • Spearheaded internal adoption of metric, reducing lead response times by 65% and improving sales conversions.
  • Regularly achieved customer satisfaction scores exceeding 26% through consultative sales methods and personalized service.
  • Collaborated with vendor representatives to streamline product launches, ensuring timely updates and training for in-store staff.
  • Helped launch new HubSpot line, contributing to early adoption success resulting in 69% of quarterly sales.
  • Organized corporate workshops on Power BI, assisting clients with implementation and contributing to initiative.
  • Exceeded monthly sales targets by 60% through focused client engagement and the introduction of Workday offerings.

Affiliations

  • Business Marketing Association (BMA)
  • Association for Computing Machinery (ACM) - Retail Technology Chapter
  • Information Technology Industry Council (ITI)
  • Retail Sales Innovators Network (RSIN)
  • TechServe Alliance Membership
  • International Association of Cloud & Service Providers (IACSP)
  • Association of Information Technology Professionals
  • Lions Club
  • National Association of Sales Professionals (NASP)
  • Cloud Computing Association (CCA)

Certifications

  • Linux Professional Institute Certification (LPIC-1) for Sales
  • Certified Information Systems Auditor (CISA)
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • Salesforce Certified Administrator
  • VMware Certified Professional (VCP) in Workday
  • Project Management Professional (PMP)
  • CompTIA Cloud Essentials Certification
  • CompTIA Network+
  • CompTIA IT Fundamentals (ITF+)

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