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Skills

  • Multitasking in high-pressure environments
  • Event-driven charter operations management
  • Aircraft crew rotation and rest compliance per system
  • Process improvements
  • Budget creation
  • Safety and security procedures
  • Customer service
  • Multilingual communication proficiency (standard, procedure)
  • Cross-cultural communication and global collaboration
  • Compliance with international aviation safety standards

Work Experiences

  • Designed and executed emergency response protocols for unforeseen flight disruptions, minimizing customer inconvenience and ensuring compliance with PMP standards.
  • Worked with Charter Coordinator to create functional budgets within the budgetary constraints.
  • Created tailored itineraries for complex client requirements.
  • Was in charge of overseeing reservations made through online booking sites.
  • Taught teachers how to use effective teaching methods, classroom management strategies, and behavior modification techniques.
  • Created an exciting education-focused setting for students, I created a positive, stimulating learning environment, and for teachers.
  • Emailed invoices to customers.
  • Achieved a 50% reduction in external service costs.
  • Achieved growth during the past year.
  • Contributed to reducing operational overages by $9 annually.

Summaries

  • 18 years of experience in the aviation industry.
  • Adept at responding to unforeseen operational challenges.
  • Strengths in strategic planning and client relations backed up by Travel and Hospitality training.
  • Authored the operations manual.
  • Charter Coordinator is a multi-talented Charter Coordinator who is consistently rewarded for planning and operational improvements.
  • Focused education professional with master's degree in administration and experience helping students achieve education goals. Talented at building lasting relationships and partnering with others to meet objectives.
  • Excellent at plane maintenance and inspections, with a dedication to providing excellent and precise service.
  • Achieved a 82% on-time departure rate.
  • Recognized on a regular basis for outstanding performance and contributions to the Travel and Hospitality industry's success.
  • Adept at building relationships with global vendors.

Accomplishments

  • Collaborated with team of 12 in the development of metric.
  • Leveraged analytical tools to predict and adjust booking patterns based on high-traffic seasons, increasing operational readiness for peak periods.
  • Designed a new multi-department communication platform, leading to improved information sharing and reducing client wait times by the past year.
  • Streamlined communication between international offices and third-party vendors to ensure seamless operational support for charters in Portland.
  • Redesigned pre-departure briefing processes, which led to a 28% reduction in pre-flight delays for clients.
  • Increased customer lifetime value by $15 by developing a loyalty program for recurring clientele, establishing consistent relationships with repeat passengers.
  • Negotiated better terms with charter vendors, saving the company approximately $9 within two years.
  • Documented and resolved metric which led to category.
  • Implemented a real-time GPS tracking system for all charters, optimizing asset utilization and decreasing idle time by 57%.
  • Revamped crew schedule rotation system, achieving a 20% decrease in crew fatigability incidents and improving flight punctuality.

Affiliations

  • International Air Transport Association (IATA)
  • Lions Club
  • Transportation Research Board (TRB)
  • Global Business Travel Association (GBTA)
  • VIP Concierge Services Network
  • Society for Human Resource Management (SHRM)
  • Association for Computing Machinery
  • Project Management Institute (PMI)
  • Women in Aviation International (WAI)
  • Air Charter Safety Foundation (ACSF)

Certifications

  • IATA Certificate in Strategic Airline Management
  • Certified Contract and Supplier Management Professional (CSMP)
  • CPIM - Certified in Production and Inventory Management - Meridian
  • Certificate in International Aviation Management – procedure
  • IATA Dangerous Goods Regulations (DGR) Certification
  • Certified Public Accountant
  • Google Certified Professional Cloud Architect
  • Advanced Airport Operations Certification – Northwind
  • Certified Air Charter Broker – Air Charter Association
  • FAA Safety Team (FAAST) Representative Program Certification

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