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Skills

  • Customer feedback analysis for continuous service improvement
  • Multitasking in high-pressure environments
  • Safety and security procedures
  • Audit preparation and compliance management
  • Scheduling
  • Charter booking system implementation
  • Academic administration
  • Instructional leadership
  • Aircraft crew rotation and rest compliance per system
  • Policy development and enforcement

Work Experiences

  • Coordinated ground operations for high-profile clients, ensuring seamless coordination between security, ground transport, and boarding at Phoenix.
  • Coordinated charter requests for VIP clients, exceeding service expectations and contributing to repeat business worth $18 annually.
  • Achieved a 47% boost in customer service ratings.
  • Contributed to reducing operational overages by $9 annually.
  • Aligned operations with international aviation safety standards.
  • Achieved results over the past year.
  • Modeled expected and appropriate leadership to encourage positive interactions with students and families among teaching staff and administrative personnel.
  • Was in charge of the billing and accounts receivable departments.
  • Contributed to a 59% reduction in service-related complaints.
  • Collaborated with the team to manage the scaling of charter services from 4 to 13 planes, meeting an increase in market demand.

Summaries

  • Accomplished Charter Coordinator adept at responding to unforeseen operational challenges and creating effective protocols to ensure smooth flight operations.
  • Successful at invoicing and maintaining focus after long hours of administrative work.
  • Builds long-term relationships and collaborates with others to achieve goals.
  • Using a variety of leadership approaches to gain active involvement in collaborative activities.
  • 18 years of experience in the aviation industry.
  • Achieved repeat business worth $4 annually.
  • Achieved a 40% increase in operational efficiency.
  • Expert in payment collection and invoicing, as well as HubSpot usage.
  • Clear understanding of data analysis and workflow optimization as well as vendor management training.
  • Adept at responding to unforeseen operational challenges.

Accomplishments

  • Collaborated with the marketing department to accurately forecast demand and identify promotional opportunities, leading to an increase in bookings of 22%.
  • Initiated service-level agreements (SLAs) with external vendors to set clear expectations, reducing turnaround times by 31%.
  • Resolved product issue through consumer testing.
  • Provided on-call support to resolve last-minute flight complications, recovering 43% of potentially lost business within 6 months.
  • Streamlined communication between international offices and third-party vendors to ensure seamless operational support for charters in Portland.
  • Facilitated 5 high-profile events requiring meticulous charter and ground handling, generating $15 in revenue across 18 months.
  • Identified and resolved systematic issues in logistical planning, minimizing delays and cancellations by 34% over two years.
  • Developed weekly reports utilizing ServiceNow to track key performance indicators (KPIs), reducing operational costs by $4 annually.
  • Coordinated and managed over 15 private jet charters monthly, ensuring compliance with FAA regulations and fulfilling client expectations.
  • Designed a new multi-department communication platform, leading to improved information sharing and reducing client wait times by the past year.

Affiliations

  • National Association of Social Workers
  • Project Management Institute (PMI)
  • Air Charter Association (ACA)
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • Association of Flight Attendants-CWA (AFA-CWA)
  • International Aviation Women's Association (IAWA)
  • World Safety Organization (WSO)
  • Project Management Institute
  • International Society of Hospitality Consultants (ISHC)

Certifications

  • CompTIA Security+
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • National Business Aviation Association (NBAA) Professional Development Program (PDP)
  • Certified Professional in Aircraft Scheduling and Dispatch (CPASD)
  • IATA Aviation Safety and Security Certification
  • Certified Air Charter Broker – Air Charter Association
  • Charter Services Compliance Auditing Certification

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