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Skills

  • Bill computation
  • Upselling techniques
  • Knowledge of baking techniques
  • Creating and running merchandising programs
  • Daily specials memorization
  • Deboning meat
  • Guest seating arrangements
  • Concentration
  • Compliance standards
  • Table setting

Work Experiences

  • Placed advertising signs and displays on shelves, counters, and tables.
  • Double-checked all deliveries against invoices and filed reports for shortages and overages.
  • Kept a high level of cleanliness and sanitation.
  • Was in charge of emptying and maintaining the trash cans and the outdoor dumpster area.
  • Planned ahead of time for large parties and reservations, anticipating the need for planning and staffing.
  • Gave out product samples, answered questions, and assisted customers in finding what they needed.
  • I'm an expert baker of artisan breads and pastries.
  • Cleaned the meat aisles, storage areas, and work areas following all health and safety guidelines.
  • Handled cash, checks, gift certificates, travelers' checks, food stamps, coupons, and store credit transactions.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 11 tables per shift.

Summaries

  • Working in a fast-paced environment requires sound judgment and the ability to make accurate decisions with little supervision.
  • Chocolatier with a flair for blending chocolate and incorporating decorative elements to create eye-catching confectionery.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Chocolatier with a strong work ethic, interpersonal skills, and experience in customer service.
  • Chocolatier with 6 years of successful stakeholder engagement and quality assurance experience.
  • Bartender with the ability to turn operations into profitable businesses.
  • Bakery Clerk with 10 years of experience baking and decorating cakes, cookies, and pastries.
  • Food and wine pairing is something she excels at.
  • Leader who inspires others and solves problems.
  • Grocery store associate who has worked in both the bakery and the prepared foods departments.

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with marketing to design promotional campaigns for product releases, increasing brand reach by 67% followers online.
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
  • Instrumental in achieving Outstanding Service Award for innovative chocolate products at the metric.
  • Researched and developed a sugar-free chocolate line that attracted a new customer segment, driving sales growth by 36%.
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Oversaw store renovation and expansion project, which increased revenue by 5%.
  • Consistently held the position of best performing store in the region.
  • Managed custom order requirements for corporate clients, delivering signature products ahead of tight deadlines.
  • Sustained a high performing team and minimized employee turnover.

Affiliations

  • Chocolate Academy Network - metric
  • Society of Human Resource Management
  • Certified Practicing Chocolatier Program
  • World Cocoa Foundation (WCF) Partner
  • Fair Labor Association (FLA) - Chocolate Supply Chain Member
  • Yachts’ Exclusive Chocolatier Service Partner Program
  • Institute of Food Technologists (IFT)
  • Rotary International
  • Member of method Alumni for Culinary Arts
  • The Society of Pastry Professionals

Certifications

  • Certificate in Food Safety (Chocolates) by standard
  • Google Certified Professional Cloud Architect
  • Certified Chocolate Judge by the International Chocolate Awards (ICA)
  • Artisan Chocolate Design & Mold Craft Certification from Northwind
  • CompTIA Network+
  • Advanced Sugar-Free Product Formulation Certification by system
  • Certified Luxury Chocolatier for Custom Orders by Beacon Labs
  • Accreditation in Artisan Chocolate Production from method
  • Certified Protection Officer (CPO)
  • Certified Public Accountant

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