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Skills

  • Operational improvement
  • Behavior modification
  • Organization
  • Administrative support
  • Data analysis and reporting
  • Communications
  • Team management
  • Public speaking and presentations
  • Policy and procedure improvements
  • Planning and coordination

Work Experiences

  • Built and maintained strong relationships with system, resulting in quicker turnaround times for complex client cases.
  • Achieved 39% enrollment success.
  • Achieved a 23% improvement in meeting key organizational goals.
  • Was in charge of all tasks delegated to me, including data analysis and cross-functional collaboration.
  • Advocated for clients by resolving discrepancies in enrollment applications, resulting in a 32% reduction in denied applications.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Assisted in organizing public events to educate the community about available benefits, securing 13 enrollees in follow-up sessions.
  • Advised students on career choices, job placement, and academic objectives.
  • Advocated for clients.
  • Built strong relationships with method.

Summaries

  • Metric and system have a proven track record.
  • Initiative, metric, and initiative are all available.
  • Data analysis Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Ability to recognize framework issues and integrate method solutions to achieve initiative.
  • Dedicated to achieving the established goals of counseling programs.
  • Accomplished in identifying gaps in enrollment services and minimizing discrepancies by encouraging a client-first approach, leading to 36% efficiencies in application approvals.
  • Achieved 23% efficiencies in application approvals.
  • When working with students, parents, and administrators, I am personable and respectful.
  • Proficient in promoting method by leveraging client relations and workflow optimization knowledge.
  • Achieved a 71% surge in applications.

Accomplishments

  • Developed a series of educational materials aimed at simplifying the enrollment process for diverse populations, increasing successful first-time applications by 75%.
  • Organized and facilitated 5 public events that raised awareness of available health care options, resulting in 83% increase in program participation.
  • Guided 2 first-time applicants through the health insurance application process, leading to a 76% successful enrollment rate within category.
  • Mentored a team of 15 counselors, fostering collaboration and raising the department’s overall success rate by 27% during key enrollment periods.
  • Conducted eligibility assessments for Jira, boosting access to benefits for underserved populations by 43% year-over-year.
  • Surveyed clients post-enrollment to gauge satisfaction, leading to the implementation of ServiceNow aimed at improving customer interaction touchpoints.
  • Led a pilot initiative aimed at enrolling newly eligible individuals, enrolling 5 within the first 17 months of the project.
  • Worked with a multidisciplinary team during open enrollment to serve 10 clients, achieving 51% in timely complaint resolutions.
  • Analyzed data from client files to improve enrollment services, yielding a 34% increase in processing efficiency across the department.
  • Leveraged bilingual communication skills to better serve non-native speakers, contributing to a 19% increase in satisfied client feedback.

Affiliations

  • Member, National Association of Health Access Assisters (NAHAA)
  • Certified Member, Health Insurance Counseling and Advocacy Program (HICAP)
  • Member, Population Health Management Association (PHMA)
  • Member, Community Health Worker (CHW) Coalition in Portland
  • Board Member, Local Health Needs and Bridging Program
  • Participant, Patient Advocacy and Enrollment Strategies Workshop, 2024
  • Committee Member, Health Policy and Enrollment Advocacy Group
  • Participant, Conflict Resolution and Client Relations Workshop for Enrollment Counselors, 2015
  • Participant, Advanced Health Literacy for Enrollment Specialists Course
  • Co-Leader, Regional Health Navigator Network, Chicago

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)
  • American Academy of Financial Management (AAFM)
  • Advanced Communication Skills Certification, Meridian, 2023
  • Certified Health Education Specialist (CHES) – National Commission for Health Education Credentialing (NCHEC), 2024
  • Certified Application Counselor (CAC), method, Denver, 2021
  • Microsoft Office Specialist (MOS)
  • Certified Healthcare Patient Advocate (CHPA), National Association of Healthcare Advocacy Consultants (NAHAC), 2018

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