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Skills

  • Project organization
  • Application processing
  • Data analysis and reporting
  • Supervision
  • Organization
  • Insurance billing
  • Conflict mediation
  • Database management
  • Interpersonal communication
  • Event planning and coordination

Work Experiences

  • Built rapport and trust with clients, improving long-term client relationships and leading to repeat business with 12 clients enrolled in consecutive periods.
  • Advocated for clients by resolving discrepancies in enrollment applications, resulting in a 32% reduction in denied applications.
  • Advised senior management on best practices.
  • Worked with others to brainstorm new procedure possibilities.
  • Actively educated low-income families on coverage options, empowering 4 households to successfully enroll in crucial health programs.
  • Assisted underserved communities.
  • Achieved quick turnaround for Salesforce.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Assisted in organizing public events to educate the community about available benefits, securing 13 enrollees in follow-up sessions.
  • Built rapport and trust with clients.

Summaries

  • Knowledge of Jira in depth, as well as data analysis and quality assurance abilities.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Accomplished in client advocacy.
  • Communicative and team-oriented, with ServiceNow expertise.
  • Handles issues involving cultural and socioeconomic differences with care.
  • ITIL certified
  • Active leader with excellent communication and collaboration skills.
  • Certified Enrollment Counselor is a hardworking and dependable Certified Enrollment Counselor who excels at stakeholder engagement and quality assurance.
  • Leader with a focus on advancing and maintaining the goals of the school counseling program.
  • Strong technical skills and experience in budget management.

Accomplishments

  • Played a key role in process improvement meetings, suggesting workflow changes that reduced application rejections by 31% within initiative.
  • Contributed to cross-functional policy meetings by presenting 16 recommendations based on emerging health care trends and community feedback.
  • Trained junior staff and new enrollment counselors on key application processes and best practices, ensuring a 20% adherence rate to company standards.
  • Supported clients during the annual re-enrollment period, achieving a 49% retention rate by ensuring clear communication of renewed insurance policies.
  • Coordinated closely with local nonprofits to facilitate community outreach programs, reaching over 18 families in need of health care coverage.
  • Built rapport in underrepresented communities by employing active listening skills, increasing health plan enrollments among non-English speakers by 71%.
  • Led a pilot initiative aimed at enrolling newly eligible individuals, enrolling 5 within the first 17 months of the project.
  • Monitored active cases to ensure timely renewals, maintaining a 50% compliance rate with federal and state enrollment deadlines.
  • Provided culturally competent counseling to diverse communities in Chicago, securing 6 new enrollees in local health coverage programs.
  • Guided 2 first-time applicants through the health insurance application process, leading to a 76% successful enrollment rate within category.

Affiliations

  • Volunteer Coordinator, Free Health Clinic Enrollment Events, Columbus
  • Leader, Local Consumer Assistance Program Advocates Group
  • Committee Member, Health Policy and Enrollment Advocacy Group
  • Certified Facilitator, Healthcare Enrollment and Access Training Program 2019
  • Certified Member, Health Insurance Counseling and Advocacy Program (HICAP)
  • Volunteer, Medicare Advocacy and Enrollment Services
  • Co-Leader, Regional Health Navigator Network, Chicago
  • Board Member, Local Health Needs and Bridging Program
  • Participant, Conflict Resolution and Client Relations Workshop for Enrollment Counselors, 2015
  • Chair, Local Health Enrollment Outreach Committee, 2020

Certifications

  • Microsoft Office Specialist (MOS)
  • Certified in Program Planning & Development for Healthcare, standard, 2024
  • CompTIA Security+
  • Advanced Communication Skills Certification, Meridian, 2023
  • Certified Health Data Analyst (CHDA) – American Health Information Management Association (AHIMA), 2017
  • CompTIA A+ Technician
  • Certified HIPAA Professional (CHP), initiative, 2019
  • Healthcare Compliance Certification, Health Care Compliance Association (HCCA) 2021
  • Community Engagement and Outreach Specialist Certification, Northwind, 2022
  • State-Specific Insurance Licensing Certification, category, 2021

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