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Skills

  • Team training and development
  • Written and verbal communication
  • Inventory Auditing and Control
  • Time management and prioritization
  • Budget tracking and cost-saving initiatives
  • First aid and injury response
  • Customer service
  • MS Office
  • Achievement of President's Club
  • Leadership in team settings

Work Experiences

  • Collaborated with marketing teams to promote standard and successfully increased the turnout by over 83% compared to 2021.
  • Achieved improvement over several months.
  • Was in charge of the maintenance and operation of program, system, and metric equipment, ensuring that it was safe, clean, and efficient.
  • Analyzed customer feedback forms and worked with management to implement 13 service improvements leading to a 74% drop in customer complaints.
  • Answered 6 calls per several months to help customers with their questions and concerns.
  • Was in charge of the refreshments counter, which included selling food to customers and ensuring that there was enough product and supply on hand to meet demand.
  • Achieved a 38% decrease in no-shows for scheduled events.
  • Used a point-of-sale system to sell tickets, passes, food, and merchandise.
  • Attracted 56% higher enrollment from underserved groups.
  • Achieved a 51% drop in customer complaints.

Summaries

  • Achieved a 54% reduction in complaints.
  • Follows all rules and safety procedures while performing shift duties.
  • Employee who is punctual and focused.
  • In a fast-paced environment, providing proven guest service and cash handling experience to facilitate fun activities and food and beverage support.
  • 18 years of experience using customer feedback.
  • Contributed to $15 annual savings.
  • Collaborative Recreation Clerk.
  • Clear understanding of stakeholder engagement and risk assessment as well as process improvement training.
  • Achieved results through efficient planning and targeted promotions.
  • Achieved 64% digital registration growth.

Accomplishments

  • Collaborated with community outreach teams to organize seasonal youth programs, driving a 85% increase in youth participation over 2017.
  • Documented and resolved standard which led to system.
  • Managed multiple facility reservations, ensuring no scheduling conflicts and improving space utilization by 40%.
  • Worked closely with local businesses to secure event sponsorships, saving the company 15 annually in promotional and marketing costs.
  • Ensured all recreational facilities met ADA compliance requirements, leading to a 45% increase in accessibility participation.
  • Developed and maintained reports for management review, assisting in efficient allocation of resources and lowering cost overruns by 50%.
  • Implemented a streamlined registration system that reduced wait times by 79% during high-traffic community events.
  • Handled cash management tasks, ensuring 100% accuracy in collecting payments for recreational activities.
  • Reduced customer complaints by 35% through implementing structured feedback systems and regular review procedures.
  • Maintained accurate records for recreation activities using framework, managing participant data for over 13 attendees.

Affiliations

  • Association of Aquatic Professionals
  • Member of the Chicago Fitness and Wellness Coalition
  • Professional Development Courses in CRM (Power BI)
  • National Association of Social Workers
  • Society of Human Resource Management
  • Recreational Facilities Association of the Midwest
  • Project Management Institute
  • Local Chamber of Commerce Sports and Recreation Committee
  • International Association of Administrative Professionals
  • International Association for Leisure and Recreation

Certifications

  • Recreation and Wellness Leadership Certification
  • American Red Cross First Aid/CPR/AED Certification
  • CompTIA Network+
  • Salesforce
  • CompTIA Security+
  • Certified Personal Trainer (CPT), American Council on Exercise (ACE)
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)

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